Process Improvement Expert
CBRE
Europe, Poland, Warsaw
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Salary
Rank
Director
Responsibility
Site Lead
Scope
Regional
Workplace
100% in office
Functions
IT
Reports to
Level
N-1
Travel Max:
0%
Posting Date
10-13-2025
Description
As a CBRE BSO Process Improvement Expert, you will be part of our dynamic team. You will lead Lean initiatives to enhance operational efficiency and drive impactful change. We are looking for passionate professionals with a strong track record in project and change management.
This job is part of the Operational Excellence which is responsible for identify and successfully implement improvements.
This job is designated to support AMERICAS region (including Canada, US and LATAM). Due to time zone alignment with AMERICAS teams, the role requires working 1 to 3 days per week in a late shift (up to 7 PM CET). We operate in a hybrid model, with one in-office day on Thursdays (9 AM – 5 PM).
Key Responsibilities
- Provide ongoing Operational Excellence support to AMERICAS (Canada, US & LATAM) BSO leadership team and operations.
- Act as a trusted advisor to business leaders in achieving setup goals & targets by displaying thought leadership, identifying opportunities and delivering projects.
- Conduct process mapping, scanning, and deep-dive analysis, including DMAIC projects and documentation reviews.
- Design and deliver trainings for Global and AMERICAS stakeholders (KAIZEN, LSS, GenAI tools).
- Identify potential quality, service, and productivity improvements throughout the organization to streamline and optimize BSO processes.
- Prepare project documentation as per framework requirements.
- Communicate effectively with all stakeholders on different levels of our organization and display a “client first” mindset.
Qualification & Requirements
- 6+ years of relevant experience in a Business Excellence, Process Improvement or Project Management role.
- Green Belt/ other relevant certifications.
- Proven experience applying process improvement, change management, Agile, and Lean methodologies.
- Proven track of designing and conducting trainings and workshops – online and on site.
- Fluent in MS Office package including Copilot 365 and other GenAI tools.
- Knowledge about automations: VBA, Python, RPA (PBI nice to have).
- Fluent English is a must, Basic Spanish – nice to have.
- Effective presentation, communication and interpersonal skills.
- Ability to form working relationships at senior level in the organization.
- Excellent collaborative problem solving skills with an ability to see broader picture.
- Ability to prioritize, set and execute deadlines.
- Self-motivated, execution-oriented, and entrepreneurial, with a creative and solution-driven mindset.
Benefits
Stable employment conditions
- Work based on employment contract in the international company with stable position on the labour market
Career advancement program
- A chance to learn from the best by attending internal courses and taking part in international programs to experience how we work in different places in the world. Additionally, we offer a career coach advisory.
Workplace Culture
- Support from our side in terms of working from home as well as comfortable office with chillout room, entertainment room, creative labs and beautiful terrace are making our office a place you want to be. We are well located nearby Wilanowska metro station.
Wellbeing actions
- Environment where we care about your wellbeing by health and leisure initiatives (sport interest groups)
Making a Change in the Word surrounding you
- Occasion to make an impact by taking part in our initiatives (CSR, ECO friendly approach)
Attractive package of benefits
- Private medical healthcare, life insurance, multisport card and MORE
International Environment
- Experience growing in multilingual community where diversity is cherished
Company Profile
CBRE
Industry
Real Estate
Revenue
$30.83B
Employees
115,000
Fortune 500 Rank
#135
Global 500 Rank
NA
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