Principal Manager
NSW Department of Communities and Justice
APAC/Oceania, Australia, New South Wales, Parramatta
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Salary
$145,378 Per Year
Rank
Senior Manager
Responsibility
Functional Tower Lead
Scope
Regional
Workplace
100% in office
Functions
Customer Service
Finance
Reports to
Level
N-2
Travel Max:
0%
Posting Date
03-02-2025
Description
Deliver high-quality operational solutions for transactional Shared Services. Manage and oversight the provision of accurate and timely finance functions within Shared Services & Customer Experience. Evaluate internal and external transactional volume trends and support stakeholders through service delivery and processing issues to ensure optimal customer experience for in-scope entities within Stronger Communities.
Key Responsibilities
Lead a high-performing Finance Shared Services team to develop and implement finance and accounting standards and identify areas of improvement for existing products, services, systems, and processes. Work collaboratively with senior stakeholders across multiple functional areas to deliver a coordinated and strategic approach to increase service quality.
Work as part of a dynamic team which promotes a strong client-focused service culture to sustain customer satisfaction. Work with peers, and strategic business areas to continuously improve service and customer experience and manage complaints or escalations in a timely and customer-centric manner. Evaluating and advocating automation and promoting innovation whilst ensuring conformance to government standards
Qualification & Requirements
In addition to the essential requirements listed in the role description, the ideal candidate will have a well credentialled Shared Services professional leader, with a proven track record working in a high volume/ high pressure work environment, where demands and priorities change on a day to day basis.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
Benefits
- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
Company Profile
NSW Department of Communities and Justice
Industry
Government Administration
Revenue
$750M
Employees
7,117
Fortune 500 Rank
NA
Global 500 Rank
NA
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