People Shared Services Manager (GBS)

Key Responsibilities

• Process Management Leadership & Team Management: Provide clear direction, motivation, and support to the administration and payroll based in South Africa (approx. 5 people), fostering a collaborative and high-performance environment.
• Process Excellence: Establish and maintain robust, scalable, and efficient processes to drive consistency, quality, and compliance.
• Stakeholder Management: Act as a trusted point of contact for internal and external stakeholders, ensuring clear communication and strong relationships.
• Continuous Improvement: Identify opportunities for process enhancement, champion innovation, and support initiatives for digital transformation and automation.
• Resource Planning & Management: Ensure effective workforce planning, balancing workload and capacity to meet organisational needs.
• Collaboration with Offshore Teams: Work closely with offshore back-office teams to drive seamless integration and alignment with business objectives.
• Technology & Digitalisation: Partner with relevant teams to leverage technology and digital tools to streamline operations and enhance efficiency.
• Culture & Engagement: Build and maintain a positive team culture, fostering engagement, professional development, and a sense of belonging.

Qualification & Requirements

• 5 – 8 years’ experience working in a HR shared services environment
• 2 – 5 years proven experience of people management
• Process and Change Management experience (advantageous)
• Understanding of Sub-Saharan Africa Country Legislation
• Independent worker with a proactive and calm approach to managing own priorities in a busy environment.
• Proven experience in project and service deliverables.
• Shaping and influencing the needs of the business whilst driving and motivating a high performing team.
• Ability to land change effectively with a knowledge of tools and methodologies.
• Strong stakeholder management, collaboration, communication and influencing skills.
• Creative thinking.
• Understanding of the employee life cycle and associated processes and tools.
• Adaptability and resilience to withstand an ever-changing environment.
• Flexibility in terms of working hours, travel will be required.

Skills and Attributes

• Ability to prioritise and work under pressure.
• Excellent interpersonal skills.
• Excellent planning and organisational skills.
• Critical thinker with innovative problem-solving abilities.
• Meticulous attention to detail.
• Relationship builder and confident communicator.
• Energetic and enthusiastic.
• Good team player.
• Ability to manage, coach, lead and inspire a team of professionals/operators.

Benefits

• Insurance, Health & Wellness
• Financial & Retirement
• Family & Parenting
• Vacation & Time Off
• Professional Support
• Other Perks and Benefits…