People Services Director

Key Responsibilities

• Strategic Leadership: Formulate and implement the strategic vision for People Services, ensuring alignment with broader organizational goals.
• HRIS Strategy & Management: Oversee the strategic management and enhancement of the HR Information System (HRIS). Ensure effective integration, data accuracy, and utilization of HR technology to support organizational objectives.
• Payroll Oversight: Direct the payroll function to ensure accurate and timely processing, compliance with tax regulations, and alignment with financial planning. Drive process improvements and strategic initiatives in payroll management.
• Benefits Administration: Lead the development and management of employee benefits programs, including health, wellness, and retirement plans. Ensure benefits administration is compliant with regulations and supports employee engagement and satisfaction.
• Learning and Development (L&D) Strategy: Collaborate with the Learning and Development team to design and implement strategic L&D programs that support employee growth and align with organizational objectives. Oversee the effectiveness and efficiency of learning initiatives.
• HR Compliance & Risk Management: Ensure comprehensive compliance with employment laws and regulations. Develop and enforce policies and procedures to mitigate risks and address compliance issues.
• Process Improvement & Innovation: Drive the continuous improvement of HR processes across HRIS, payroll, benefits, L&D, and compliance. Implement best practices, leverage technology, and lead innovation to enhance service delivery and operational efficiency.
• Data Analytics & Reporting: Oversee the collection, analysis, and reporting of HR data, including headcount, payroll, benefits utilization, and training metrics. Use data-driven insights to support strategic decision-making and demonstrate the impact of People services.
• Stakeholder & Vendor Management: Manage relationships with external vendors providing HR services and technology. Ensure service quality and cost-effectiveness. Engage with senior stakeholders to ensure alignment of People Services with organizational priorities.
• Team Leadership & Development: Lead, mentor, and develop the People Services team. Foster a culture of excellence, collaboration, and continuous improvement within the team.

Qualification & Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• 5+ years of experience leading shared HR services in a multi-entity organization
• Deep expertise in HRIS platforms, payroll systems, benefits administration, learning & development, and compliance
• Strategic thinker with strong change management and project leadership skills
• Excellent communicator, collaborator, and analytical thinker, with experience influencing senior stakeholders
• Proven track record of implementing innovative HR technologies and process improvements

Benefits