People Operations Leader Americas

Key Responsibilities

• Oversee the daily operations for the Americas center
• Ensure all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service to customers
• Partner with regional HR stakeholders, staying connected to upcoming events, sharing SSC performance data and responding to operational concerns
• Partnering with the GPO organization on the transition of activity to Shared Services ensuring proper resourcing, training, documentation and post transition support are in place
• Confirm teams are administering quality checks and audits to verify data accuracy
• Serve as a primary point of contact for escalations from HR Partners, COEs and other key customers
• Interview, hire and support the training of new associates
• Fairly and accurately assess performance and provide the necessary feedback and Ccach associates relative to career development
• Escalate service center concerns to Human Resources and Business Leadership in a timely, fact based way
• Lead by example and help the team maintain its fantastic culture of collaboration, positivity and customer orientation
• While the team is currently remote, expectation will be at least 60% on site following build out of new office

Qualification & Requirements

• Excellent English language skills, both verbal and written
• Bachelor’s Degree in HR or related discipline required
• At least 4 years prior experience leading an HR Shared Service function at the regional level
• In addition to Contact center experience, prior experience as an HR Generalist or HRBP capacity is strongly desired
• Track record of driving process improvements within a highly complex environment
• Excellent interpersonal communication skills
• Proven leadership competencies and ability to positively impact team morale
• Knowledge of Human Resources operations and policies
• Ability to make sound decisions in accordance with best practice and corporate policy

Benefits

No information available.