People Experience | Transformation Delivery Lead

Key Responsibilities

In this role, you will be leading the delivery of the People Experience transformation roadmap by translating strategic priorities into clear, actionable plans with defined milestones and outcomes. You will provide pragmatic delivery insight to guide sequencing, assess organizational readiness, and manage risk trade‑offs, ensuring that transformation initiatives progress with discipline and strong execution.

You will be managing the implementation of service transitions into the People Experience operating model—ensuring new services are seamlessly integrated with clear ownership, controls, and service pathways. This role safeguards operational stability by protecting day‑to‑day service performance, closely monitoring operations during transition phases, driving stabilization activities, standardizing processes across legacy and new services, and embedding continuous improvement aligned to future growth.

You will also play a critical role in change leadership, partnering with the PX Leadership Team, Change Lead and broader P&C stakeholders to drive strong adoption of transformation initiatives and manage expectations across the organization. Additionally, you will maintain robust governance by reporting progress, risks, and key decisions, while proactively identifying and managing people, compliance, and data‑related risks associated with transitions—strengthening People Experience’s reputation as a credible, reliable, and high‑performing delivery function.

Qualification & Requirements

• Proven leadership in HR or People & Culture transformation, including successful delivery of service transitions or multi‑year transformation programs within shared‑services or high‑volume operational environments.
• Strong background in HR Shared Services or Contact Center operations, with experience managing SLA‑driven, high‑volume service delivery.
• Hands‑on expertise in service transition activities such as scoping, knowledge transfer, operational integration, and post‑go‑live stabilization.
• Solid understanding of end‑to‑end HR (People & Culture) processes, including risk management, compliance requirements, and control frameworks.
• Demonstrated ability to deliver transformation in a live service environment while maintaining BAU stability and operational performance.
• Exposure to tech‑enabled process improvements using platforms such as ServiceNow, PeopleSoft HR, or workflow automation solutions.
• Strong stakeholder management and influencing skills, with experience partnering across COEs, HR Business Partners, and senior leaders in regional or global settings.
• Proven change leadership capability, enabling adoption of new ways of working, mitigating resistance, and supporting operational excellence and continuous improvement.

Benefits

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:

• 1 wellbeing leave day per year
• 20 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
• 5 days carers leave of immediate family members on top of annual leave
• 2 days of paid volunteer leave and donation matching
• Voluntary parental medical insurance plan for married employees
• Wellbeing benefits, sessions and events to support your physical, mental and financial wellbeing, including a comprehensive medical and life insurance cover
• Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment