Payroll and Time Experience & Excellence Manager

Key Responsibilities

• Develop and implement a service excellence strategy for payroll and time that aligns with the organization’s operation objectives and operational goals
• Work with senior leadership to identify key performance indicators (KPIs) and metrics that drive business performance and ensure they are accurately tracked and reported across distributed team
• Identify, implement, monitor and track continuous improvement in support to achieve efficiency target as assigned to Ops & advisory, improve service quality and/or customer experience
• Establish and lead the global community of practice (CoP) for the specific service area, lead and drive standard methodology sharing and standardized ways of working, and deliver identify CI
• Manage CI backlog, work with Global Solution Owner on prioritizing Services systems impacting changes backlog
• Develop capacity reporting and measurement to understand service through-put. Work with operational leaders to plan and optimize resources to cover Business As Usual, peak period and projects
• Coordinate and track global standard operating procedure and their reviews, ensure the local operating procedures are updated timely by respective operations team
• Adopting the most appropriate method (agile, waterfall) and management structures for service enhancing projects
• Ownership and management of the change plan in respective service area
• Continually identifying, prioritizing and mitigating project risks and issues, calling out as appropriate
• Carries out service performance benchmarking to ensure we stay current and deliver efficiently
• In partnership with GSO, engage COE in respective areas in project planning and service management
• Lead and develop the team, providing mentorship, training and guidance to ensure high performance
• Foster a collaborative and results-oriented work environment that encourages innovation and continuous learning
• Develop & implement services skills and technical capability for team

Qualification & Requirements

What you will need ?

• Degree or professional qualification in a relevant field, or equivalent experience.
• 8+ years and above of working experience in end to end payroll delivery cycle for multi countries in a global shared services environment
• Adapt at working on multiple concurrent projects with nominal supervision
• Strong business acumen in understanding operation processes, issues and challenges.
• Experience of succeeding in complex and changing environments, including ability to work effectively in a fast-paced environment and handle daily planned and unplanned activities
• Strong team synergy skills and ability to work collaboratively with others whom you have no direct authority over
• Ability to handle sensitive and confidential information with discretion.
• Awareness of data compliance and data privacy requirements/regulatory
• Proficient in project management including waterfall and agile methodology

Skills:

• Advance skills in MS 365 tools – including extensive understanding / experience using Excel
• Strong skills and expertise of business processes, and IT systems related to HR system
• Strong communication skills, with the ability to engage and influence collaborators at all levels.
• Strong analytical skills and complex problem-solving skills
• Experience in continuous improvement/Lean six sigma/ relevant methodology
• Psychological safety
• Legal and regulatory environment and compliance
• Stakeholder management
• Continuous improvement
• Performance and planning
• Commercial competence
• Agile core principles
• Creativity and innovation
• Budget management
• Customer service delivery excellence
• Workforce Planning
• Resilience
• Teamwork
• Leadership
• Customer centric thinking
• Knowledge sharing

Technical Skills:

• Experience in payroll management lifecycle within a complex and changing environment
• Experience of contribution to great employee / user experiences – bringing to bear design thinking and service-centric design methodologies
• Compliance knowledge
• Regulatory knowledge

Behavioral:

• Experience and knowledge of change management principles, methodologies and tools

Benefits

BP employee benefits and perks include health insurance benefits, transport facilities, work from home policy, education assistance, etc.