P2P & T&E Operations Lead

Key Responsibilities

• Oversee hiring and realignment/integration within the designated budget to support the organization’s Evolve or Growth journey, ensuring optimized, sustainable deliverables and excellent customer experience.
• Provide ongoing coaching and direction to enhance service and support, ensuring our team becomes agile and prepared for future demands, aligned with the Lean Digital Core operational model for supporting growth.
• Lead and motivate the team to maintain stability, create a positive impact, and deliver consistent results within a high-quality and compliant environment. Recognize and reward outstanding performance and values (or attitudes) to drive the team toward operational excellence.
• Develop a robust talent pipeline by continually nurturing new talent through diverse experiences and training programs (in-house/FRA).
• Inspire, mentor, and provide constructive feedback to foster a learning and speak-up culture within the team, enabling them to challenge the status quo and collaborate with internal teams (P2P & T&E, R2R, TCM), other NOCCs, and other domains.
• Promote effective collaboration with BPs, FCC, NOCCs, GPOs, and the ECI operational team to ensure sustainable, high-quality, compliant financial deliverables, continuously improving the operational model in alignment with the P2P/T&E Global Process Owner.
• Represent the KL Team in the wider P2P & T&E network, such as the ORCI forum, Client engagement, or GPO forum, sharing best practices, findings, and recommendations from the JAPMA region, and serving as a Subject Matter Expert or key resource advocating for change.
• Support implementation of global projects/initiatives led by the P2P/T&E Global Process Owner/Global Program, ensuring optimal use and adaptation of SAP solutions/Concur Enabling technologies supporting the P2P & T&E process area.
• Establish and maintain an appropriate accounting controls environment within the P2P & T&E processes and collaborate with the FCC to facilitate external and internal audit walkthroughs and queries.
• Provide advisory support from an operational perspective within our team or to extended teams such as NOCCs, procurement, GPO, project managers, and FCC, to ensure services are delivered with quality, compliance, and timeliness, tailored to stakeholders’ needs.
• Coordinate with the P2P/T&E Global Process Owner to review process activities and provide the necessary support to ensure compliance, quality, and associate productivity, including resource/support planning.
• Review, discuss and align the Team member’s Individual Objectives with the target /vision set by the organization and as a team.

Key Performance Indicators

• P2P & T&E Operational Efficiency and Effectiveness (excellence, stability & consistency)
• Collaborative & Close engagement with Key stakeholders, BP, FCC, NOCCs, GPO
• Improvement opportunities (Greenbelt, Quick-win, Weed-out-Waste, Lean & Digital methodology)
• Change/ project management and Transition (New/add-on) stabilization
• NFCM controls and Finance Core convergence
• Internal and external audit reviews/ratings

Qualification & Requirements

Work Experience

• 12+ years of Senior manager /Lead experience in Finance Reporting & Accounting, with P2P and T&E in specific.
• Prior proven experience of accounting compliance, progressive continuous improvement, analytical, project management or business analysis experience.
• Outsourcing and or shared services background preferred with international exposure.
• Operations Management and Execution.
• People Leadership.

Skills

• Financial Compliance and Control.
• Critical Thinking.
• Data Cleansing Normalization.
• E2E Process View.
• Embracing Change.
• Financial Accounting.
• Financial And Management Reporting.
• Interpersonal Savvy.
• Resilience.
• Effective Communication of Complex Models Scenarios
• Financial Business Partnering
• Lean, Six Sigma, Agile Experience or Certification
• Project Management Experience or Certification
• Transition, Transformation or Change management Experience

Languages

• English.
• Chinese/ Japanese will be added advantage.

Benefits

Compensation

• Short-Term Incentive and Long-Term Incentive
• Annual base salary

Benefits

• Xchange -Xchange is a Novartis online platform that helps employees from all over the world connect in new ways. You can collaborate with colleagues, learn about new cultures and boost your foreign conversation skills and more
• Protecting health and life – In addition to Global Business Travel Accident insurance, we also offer medical and life insurance plans at a country level to ensure you are protected.
• Supporting your wellbeing – We support our people with the tools and resources to help you nurture your wellbeing, so that you can be your best self, at home and at work.
• Retirement, health &welfare plans – Novartis retirement, health & welfare plans protect employees against the financial consequences of disability or death and provide attractive retirement benefits aligned with local social security.
• Global Business Travel Accident (BTA)insurance – Our global BTA insurance provides our employees with insurance coverage while they are travelling on behalf of Novartis. We also provide emergency assistance on business travel via International SOS.
• Valuing our employees
  • Spark is our global recognition program, through which anyone can recognize a colleague who has demonstrated behavior in line with our culture and values. The joy of recognition – both for those who give it and those who receive it – inspires, motivates and fosters collaboration and good relationships. Our Spark program includes congratulatory e-cards and varied awards for spontaneous and timely recognition throughout the year.
• Parental leave
• Sharing in company success
  • Our Employee Share Purchase Plan (ESPP) allows employees to buy Novartis shares at a 15% discounted price. This ‘share in ownership’ is being rolled out across the globe, offering a flexible plan with no required holding period. A maximum contribution of 15% of Annual Base Salary or USD 21 250 or equivalent in your local currency is permitted per year

Professional development

• Professional development
  • Evolve – Our approach to performance management at Novartis is based on outcome-focused objectives, frequent check-ins and feedback, and recognition to help individuals and teams grow, learn and reach their full potential. Evolve’s continuous rhythm (process) enables us to stay focused on our impact, provides us with a clear picture of our progress and identifies where to focus more energy as we go.
  • My Potential – Our interconnected and comprehensive talent assessment approach enables our associates and leaders to discover their potential and increase their self-awareness. It gives them the possibility to deep-dive into their strengths and growth areas using validated models.
  • Talent Match – Enabled by artificial intelligence (AI), our talent marketplace, Talent Match, provides personalized recommendations for new roles, projects, short-term assignments and mentoring. With Career Planning in Talent Match, we put employees in the driving seat of their own development. They can gain visibility and transparency into possible careers outside their domain, uncover their skills gap to leverage opportunities and find mentors to help bridge them.
  • Match Learn – Offers access to curated learning experiences to support you in your current role, develop your career, and prepare you for your future ambitions. The AI driven social platform enables you to access knowledge and the experts through new learning experiences targeted to you.
• Leadership development
  • Leadership development
  • Coaching
  • Team Effectiveness
  • 360° Tool and Process

Work environment

• Hybrid working
• Diversity, Equity & Inclusion
• Employee Resource Groups
• Holistic wellbeing
• Engagement & Volunteering
• Environmental, Social and Governance
  (ESG) initiatives