Order to Cash Operations Manager
Accenture
APAC/Oceania, India, Gurgaon
Oops! You need to have an account to use this feature
Sign up to access features including all filters, job matching, dashboard, apply service, etc.
Compatibility Score
Compatibility Score / Job Matching
This unique feature shows a score indicating how closely this job matches the preferences you set in your profile.
Access to this feature requires signing up.
Salary
Rank
Senior Manager
Responsibility
Process Roles
Scope
Regional
Workplace
100% in office
Functions
Customer Service
Finance
IT
Procurement
Reports to
Level
N-3
Travel Max:
0%
Posting Date
07-25-2025
Description
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
Key Responsibilities
- Supervise the daily operation of the Global Collections process.
- Daily operational performance management to ensure the teams are operating within targets including Client´s Service Level Agreements.
- Achieve client Service Satisfaction at the level of client management and customer’ experience.
- Focus and drive customer delight experience internally within teams, with Client and their customers.
- Provide exceptional customer service to internal stakeholders and customers.
- Build team managers’ succession plans. Provide a holistic view of service delivery to the client.
- Support Ad Hoc contractual projects for the client in line with the nominated project team.
- Initiate and own continuous improvement projects within area of his/her responsibility.
- Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit.
Qualification & Requirements
- Operational Expertise: Proven experience in sound operations management, including SLA management, to ensure seamless delivery of services.
- Client-Focused: Excellent client interaction skills, with the ability to build strong relationships and provide top-notch customer service.
- Communication Skills: Fluent English skills, both oral and written, to effectively communicate with clients and teams.
- Attention to Detail: Meticulous attention to detail to identify and resolve issues promptly, ensuring high-quality service delivery.
- Adaptability & Problem-Solving: Ability to work under pressure, solve urgent matters, and adapt to change
- Excellent interpersonal and communication skills
- Strong commitment to working with teams Providing excellent customer service
- Ability to work in a multicultural and diverse environment
- A natural ability to adapt to change
Benefits
- Insurance Benefits
- Retirement Benefits
- Vacation Policy
- Other Perks and Benefits…
Company Profile
Accenture
Industry
IT Services and IT Consulting
Revenue
$64.11B
Employees
738,000
Fortune 500 Rank
#41
Global 500 Rank
#211
Clicking the link below will open a new window in your browser where you can apply directly to this role. Please check out our Pricing Plans if you’d like us to apply to jobs on your behalf.
