Operations In Charge – L&D

Key Responsibilities

• Support conduct of T&D programs as per annual plan
• Partner with CoE to Audit T&D inputs coming from Goal setting process
• Calendarize various training programs working with CoE & BHR Spocs
• Support in designing & alignment of required eLearning program/ courses
• Audit learning road map completion and provide effectiveness summary to BHRs & CoE
• Track budgets and participate in vendor enrollment process & maintaining contracts
• As per TNI inventory received, design and roll yearly, Half Yearly, Quarterly and Monthly Training Calendars.
• Adherence to company policy and ensure to provide all requested services are provided on timely basis.
• Collate and share Feedback of Training Programs to department Heads/CHRO & BHRs.
• Share monthly dashboard depicting coverage & effectiveness measures
• As a Training Lead for SSC Operations, drive and ensure “License to Operate” Program for all roles
• Along with SSH BHR, work for fulfillment of TNIs of SSC staff
• Ensure that required SOPs are updated
• Support CoE in roll-out of special initiatives like induction program of Management & Graduate Engg. Trainees, Digital Awareness programs etc
• Act as SME for Learning Management System administration
• Managing queries on related subject matter coming on ASK-HR
• Anchor new hire induction coverage & NJP survey & report in dashboard a) Timely audit of TNI inventory
  • Release of monthly calendar
  • Release of monthly dashboards
  • Feedback from Employees/Stake holders
  • Training Budget Vs Actuals.
  • Training Identified Vs Actuals
  • No of License to Operate completed/ effectiveness of new hires in SSC
  • Timely updation of vendor contract & payment process.

SLA Adherence

• Managing day-to-day operations related with accountabilities
• Managing team performance and quality of service a) SLA Adherence as per ASK HR
  • Adhering to SLAs as per KPIs

Stakeholder Engagement

• Engage with BHRs & CoEs and complete the TNIs through Class Room Training, E-learning, On the Job Training and external training
• Effectively handle issues/ escalations raised by all-users/ internal stakeholders and implement control measures for non-repetition. a) MoMs on Weekly and monthly engagement.
  • Non-compliances raised by stakeholders.
  • No. of escalations/ concerns raised by Stakeholders.

Qualification & Requirements

Education Qualifications

• Graduation any discipline
• Preferable : Masters degree/ PG Diploma in management/HR

Relevant Experience

• 8-10 years in HR with 5-6 years’ experience in learning and development at corporate and business.
• Knowledge of training process, MIS, Evaluation and development initiatives.
• Should have worked in a Shared service environment.
• Must be familiar with SAP-LMS Module, Power point and Excel.
• Must have experience in handling training vendors.

COMPETENCIES

• Personal Effectiveness
• Social Awareness
• Entrepreneurship
• Problem Solving & Analytical Thinking
• Planning & Decision Making
• Capability Building
• Strategic Orientation
• Stakeholder Focus
• Networking
• Execution & Results
• Teamwork & Interpersonal influence

Benefits

• Insurance, Health & Wellness
• Financial & Retirement
• Family & Parenting
• Vacation & Time Off
• Other Perks & Benefits…