Operations Excellence Manager

Key Responsibilities

Process Mapping & Redesign

• Analyze and document current-state workflows across HR, Operations, Marketing, and Finance
• Identify pain points, redundancies, and areas for standardization or automation
• Design optimized future-state processes to improve quality, speed, and alignment across departments

Data-Driven Process Improvement

• Define and track operational KPIs relevant to each department (e.g., onboarding turnaround, campaign production time, budget approval cycles)
• Use Lean Six Sigma, root cause analysis, and other continuous improvement methodologies to drive measurable gains in efficiency and performance
• Deliver actionable insights and process performance reviews using Power BI, Tableau, or Amazon Quicksight

Automation & Tool Enablement

• Recommend and implement technology solutions to eliminate manual steps and improve handoffs across teams
• Support system integrations between CRMs (e.g., HubSpot, Salesforce), finance tools, HR platforms, and marketing automation systems
• Ensure automation strategies align with compliance, data security, and business continuity standards

SOP Development & Documentation

• Build and maintain clear SOPs, process maps, and training documentation for optimized workflows
• Standardize documentation practices to ensure continuity and ease of adoption across global and remote teams

Cross-Functional Collaboration & Change Management

• Partner with stakeholders in HR, Finance, Marketing, and Operations to gather input and drive process ownership
• Lead pilot programs to test improvements and collect feedback before broader rollout
• Champion a culture of continuous improvement by engaging team leads and reinforcing new practices

Qualification & Requirements

Education

• Bachelor’s or Master’s degree in Industrial Engineering, Operations Management, or a related discipline

Experience

• 3–7 years of experience in process improvement, operations engineering, or business transformation
• Hands-on experience supporting shared services teams such as HR, Marketing, Finance, and Operations
• Healthcare operations or BPO experience is a plus but not required

Technical Skills

• Skilled in process mapping tools (e.g., Lucidchart, Visio, Bizagi)
• Advanced proficiency with data analysis and visualization tools (e.g., Excel, Tableau, Power BI, Amazon Quicksight)
• Familiarity with CRMs (HubSpot, Salesforce), HR tools, marketing platforms, and finance software
• Experience with workflow tools (e.g., Asana, Trello, Monday.com) and RPA tools (e.g., UiPath, Zapier)
• Lean Six Sigma Green Belt or higher strongly preferred

Preferred Attributes

• Strong cross-functional communication skills with the ability to build trust and consensus
• Systems thinker who can break down complex challenges into simple, scalable solutions
• Detail-oriented yet adaptable to shifting priorities in a high-growth environment
• Committed to fostering an inclusive, improvement-driven team culture

Benefits

WRS Health, as an HR company, offers a range of employee benefits, including health insurance, retirement plans, and other programs. These benefits are indirect compensation that organizations provide to their employees.