Operations Director ITO, APAC

Key Responsibilities

• Team and Performance Development: Responsible for managing team performance and career development. Mentoring all team members to ensure a well-rounded, world-class organization that is operating to execute the IT&O, GTS and overall Access strategy.
• Operations Management: Ensure that all aspects of the 24X7 operation are working effectively and that all Divisions across Access are receiving world class service delivery.
• Operational Excellence: Upholding and driving operational excellence globally. Implementing best practices with a customer-focused approach. Identifying and owning local and global initiatives to optimize operational teams.
• Recruiting and Hiring: Contributing to recruitment efforts.

Qualification & Requirements

• Proven experience in people and operations management within a fast-paced, mission critical IT environment working with global teams.
• Demonstrated leadership experience at the direct level or above at a global organisation.
• Strong knowledge of ITIL (Information Technology Infrastructure Library) framework and best practices.
• Excellent analytical and problem-solving skills, with the ability to identify root causes and develop effective solutions.
• Familiarity with IT operations and platform components (e.g.,Windows Server, SQL Server, Deployment Automation, Citrix, etc.).
• Familiarity with Infrastructure, Networking, Data Centres and Capacity Management, Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), Hashi, CloudFlare and FinOps.

Benefits

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.