Operational Shared Services Manager
EZRA Coaching
Americas, Canada, Toronto
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Salary
Rank
Senior Manager
Responsibility
Site Lead
Scope
Regional
Workplace
Hybrid
Functions
Finance
HR
IT
Marketing
Reports to
VP of Operational Excellence
Level
N-2
Travel Max:
0%
Posting Date
07-02-2025
Description
We have reimagined the way EZRA supports our clients by introducing a team of specialists who are experts in all middle and back-office processes. This role will design and lead the Operational Shared Services team, supporting EZRA’s Operational Excellence, Enterprise Delivery, and Finance functions – a true cross-functional partner to the business. The team of OSCs will be responsible for executing on the success of coaching engagements from set up to completion. This role is a people manager position reporting into the VP of Operational Excellence.
Key Responsibilities
- Define strategy and success metrics for the new Operational Solutions team
- Design and implement fundamental ways of working to elevate how OSMs partner with internal stakeholders, defining unique strategies for each proposition as needed
- Design and implement processes that drive task accountability, track RAG indicators, document decisions made and flag any risks
- Introduce and leverage automation and technology to increase speed to task completion and accuracy
- Partner with Product, Tech, and Finance on innovating processes to increase productivity
- Oversee all team responsibilities including but not limited to:
- Financial operations for our nominated pay as you go, credit card and pre-pay programs
- Managing shared mailboxes, creating and sending quotes, inputting information to intake forms for launch, etc
- Accessing finance systems (Ariba/Coupa/etc) to retrieve and chase POs
- Requesting CIO creation with EZRA finance team
- Coordinating with Billings team to generate credit card invoices and gathering credit card payment details from Paypal
- Reporting support including set up and management of Customer Portal Dashboards
- Following-up with coaches for triparty/stakeholder interview/observation sessions for reporting
- License management, switch outs, deactivation and managing reallocating licenses to future launches
Qualification & Requirements
- 4+ years of experience people managing a shared service or back-office function
- Ability to motivate teams with metrics and targets
- Experience automating processes with demonstrable data on improvements over time
- Strong attention to detail, able to keep many concurrent processes organized
- Understand financial processes and how to manage POs and payment methods
- Strength in process documentation and process improvement
Benefits
- Your own world class coach
- Friends and family coaching
- 2 weeks work from anywhere
- Charity days
- Learning and Development Budget
- Weekly wellbeing hour
- Private medical insurance
- Pension scheme
- Life Assurance
- Flexible working hours
Company Profile
EZRA Coaching
Industry
Professional Training and Coaching
Revenue
$35M
Employees
837
Fortune 500 Rank
NA
Global 500 Rank
NA
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