Operational Excellence Manager – Global Capability Center

Key Responsibilities

Operational Excellence:

• Drive continuous improvement initiatives to enhance efficiency and effectiveness of operations.
• Implement best practices in project management and operational processes.
• Monitor and evaluate operational performance, providing regular reports to stakeholders.
• Manage IT Supplier/Vendor Management, ensuring timely and efficient fulfilment of needs, SOW execution, and renewals
• Oversee and Track the Intake and Ideation processes at GCC
• Track and manage the SLAs/KPIs
• Oversee budgeting and financial management for operational activities, ensuring cost control and optimal resource allocation.

Communication and Reporting:

• Prepare and present reports for senior leadership, highlighting key metrics, progress on initiatives, and areas of concern.
• Facilitate communication between the GCC and other departments, ensuring alignment and clarity on priorities.
• Draft internal communications, presentations, and strategic documents.

People Engagement:

• Drive the People Engagement Initiatives at GCC and foster collaboration across Waters.
• Lead and mentor cross-functional teams, fostering a collaborative environment and ensuring staff motivation and engagement.
• Ensure optimal utilization of talent and technology across GCC.
• Co-ordinate and support University/Educational Institution tie-ups
• Co-ordinate with the Local GCC Ecosystems/Association & chapters

Stakeholder Engagement:

• Build strong relationships with internal and external stakeholders to promote alignment and engagement.
• Act as a liaison between the GCC and other departments to ensure smooth operations and information flow.
• Engage with clients and partners to understand their needs and enhance service delivery.
• Co-ordinate any travel needs to and from GCC.

Risk Management:

• Identify potential risks within operational processes and develop mitigation plan.
• Ensure compliance with relevant regulations and industry standards.
• Manage audits and coordination
• Prepare for and respond to operational challenges, ensuring business continuity.

Performance Measurement:

• Establish key performance indicators (KPIs) to assess operational effectiveness and drive continuous improvement.
• Keep the GCC data and metrics up to date
• Utilize data analytics to drive decision-making and identify trends.
• Report on progress towards operational goals and make recommendations for improvement.
• Serve as a problem-solver, addressing challenges that arise during project execution.
• Analyse existing processes to identify opportunities and recommend improvements, utilizing industry proven methodologies.

Qualification & Requirements

Skills:

• Analytical Skills: Proficient in analysing data to inform decisions and track performance.
• Communication: Excellent verbal and written communication skills for engaging with stakeholders at all levels.
• Project Management: Strong organizational skills with the ability to manage multiple projects and deadlines. Proficiency in project management methodologies (e.g., Agile, Lean, Six Sigma).
• Adaptability: Capacity to adapt to changing business environments and priorities.
• Technical Proficiency: Familiarity with operational management software and tools. Familiarity with data analysis tools and software.

Qualifications:

• Education: Master’s or Bachelor’s degree in business administration / engineering / computer applications/ Operations Management preferred.
• Expereince: Minimum of around 10 years of relevant Industry experience in IT Operations and management. A certified PMP from PMI preferred.

Benefits

• Rewards and Financial Benefits
• Health and Wellness Benefits
• Recognition and Social benefits