Operational Excellence Director Solution Delivery

Key Responsibilities

• Lead the entire solution delivery process, from establishing the vision, delivery planning and development to testing and launch of automation and system solutions for MBPS
• Facilitate the establishment of the system solution vision with business stakeholders and development team
• Collaborate with stakeholders and development team to define and refine system solutions requirements.
• Work with the project management and development team to develop and execute comprehensive system solutions delivery plans ensuring adherence to development quality standards and best practices.
• Work with the business stakeholders and project management team to prioritize system solutions features and allocate resources accordingly.
• Facilitate agile ceremonies including sprint reviews, retrospectives, budget reviews.
• Lead the engagement with stakeholders, cross functional delivery teams to gather feedback, identify opportunities and drive continuous improvement of delivered system solutions.
• Communicate effectively with stakeholders to keep them informed of project progress and address their concerns.
• Monitor key performance indicators to measure system solutions success and identify areas for improvement. Measure and analyze delivery team’s performance, identify and address areas for improvement.
• Lead cross-functional teams to ensure efficient collaboration and high performance.
• Foster collaboration across teams to enhance system solutions development processes.
• Guide and mentor project teams in adopting and implementing agile methodologies and practices.
• Together with the project manager and development team, identify risks, plan and implement mitigation activities to ensure there is no impact to system solutions delivery timelines or quality.

Accountabilities

• Oversee the delivery of MBPS automation and other system initiatives ensuring they are delivered on time, within budget.
• Ensure all automation and system initiatives are delivered are fit for purpose and fit for use.
• Maintain alignment between system solutions vision and project execution strategies.
• Ensure effective collaboration across teams to enhance system solutions development processes across the delivery cycle.
• Measure and report on automation and system performance.
• Maintain clear and effective communication with all stakeholders throughout the project lifecycle.
• Drive the resolution of any issues or conflicts that arise during solution delivery.

Qualification & Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 10 years of experience in software development or system solutions management or related field in a complex global organization
• 5+ years of leadership experience or senior management position within a similar field
• Strong understanding and experience in agile development methodologies (e.g., Scrum, Kanban).
• Proficiency in project management tools and methodologies (e.g. Jira, Planview).
• Knowledge of software development lifecycle (SDLC) and best practices.
• Experience with version control systems (e.g., Git).
• Familiarity with cloud platforms (e.g. AWS, Azure, GCP).
• ITIL Training and Certification Lean Six Sigma Training and Certification
• Strong analytical and problem-solving skills with proficiency in change management software and tools
• Excellent communication and interpersonal skills.
• Proven track record of leading cross-functional teams.
• Strong leadership and team management skills.
• Ability to influence and drive change across the organization.
• Ability to build strong relationships with stakeholders at all levels of the organization.
• Strong analytical and problem-solving abilities.
• Ability to work in ambiguous environment and adapt to change while managing time and workload with aggressive timelines.
• Experience in executing complex, multi-year programs with multiple variables and senior stakeholders, preferably with exposure to global operations and/or financial services.

Benefits

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources