M&S Reporting Center Process Manager
JTI (Japan Tobacco International)
APAC/Oceania, Philippines
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Salary
Rank
Senior Manager
Responsibility
Process Roles
Scope
Regional
Workplace
Hybrid
Functions
IT
Marketing
Reports to
Marketing Service Delivery Director
Level
N-3
Travel Max:
0%
Posting Date
09-01-2025
Description
The M&S Reporting Center Process Manager is responsible for managing a team of more than 10 people and supporting the Marketing & Sales functions across JTI’s markets in Asia, Eastern Europe (CIS), MENEAT, and the Americas. This role involves delivering reports and presentations that help address business objectives. The manager is also responsible for specific tasks related to process improvements and collaborates with various Strategic Insights (SI) teams, other Global Business Services (GBS) teams, and the M&S Functional Champion team to innovate reporting processes for the company. Additionally, the incumbent of this position will represent GBS Manila in defining strategic initiatives and will be responsible for executing these initiatives to support the evolution of shared services at JTI.
Key Responsibilities
-
- Core Service Delivery: Manage team activities of Specialists, Team Lead, Lead Experts, Experts to deliver regular M&S reporting to the markets in scope and achieve the defined KPI targets in terms of timeliness and accuracy, issue escalations and resolutions with the relevant partners’ involvement, drive standardization across operation activities, contribute to development of strategy to be fit for the future
- Team Management: Monitor team performance against targets and KPIs, manage productivity and workload distribution, ensure service sustainability, drive process improvements, support development and succession planning, foster open communication, lead hiring, maintain team motivation, and implement automation solutions
- Strengthening Foundations: Represent GBS Manila in cross-functional collaborations, drive best practice sharing, and ensure all SOPs and important documents are updated and relevant.
- Stakeholders Management, Business Relationship: Build productive relationships with key partners, demonstrate business partnership and customer centricity, and embed these values within the team.
- GBS Strategical Goals & Priorities and Functional Champion roadmap: Standardize processes and operations to enhance productivity and efficiency, and support the Functional Champion team in implementing the strategic roadmap
Manage various tasks and projects as they arise and upon manager’s request
Qualification & Requirements
- Bachelor / University Degree preferably in Economics, Business or Math.
- 8-10 years of professional experience with strong focus in reports / service delivery, data analytics and project management and people management
- Proficiency in Excel and PowerPoint
- Experience with automation tools (VBA, Macro), Power BI, SQL, Java, Python
- Strong project management and stakeholder collaboration abilities
- Excellent presentation and communication skill
Benefits
- Insurance Benefits
- Retirement Benefits
- Vacation Policy
- Other Perks and Benefits…
Company Profile
JTI (Japan Tobacco International)
Industry
Tobacco Manufacturing
Revenue
$5.08B
Employees
52,640
Fortune 500 Rank
NA
Global 500 Rank
#459
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