MD, Head of Shared Services, Payments Operations

Key Responsibilities

• Provide essential services cost-effectively and demonstrate strong ROI to enhance offerings.
• Manage a global team of over 1,000 employees, overseeing the day-to-day operations and providing strategic oversight to ensure first-class service.
• Develop, measure and monitor key performance indicators (KPIs) to meet business and client objectives.
• Actively partner with the business to develop and improve services, systems and procedures, including plans for a multi-year strategy for growth and expansion.
• Manage the identification and implementation of new processes, capabilities or innovations that improve quality, delivery and outcomes in collaboration with business leaders and key stakeholders.
• Work with partners across the firm to improve service delivery and outcomes through use of automation, AI/ML, data analytics and technology.
• Oversee the development and execution of policies, procedures and performance standards that meet regulatory, compliance and controls requirements.
• Interface with clients, regulators, auditors and other external partners and industry bodies in support of the business.
• Build partnerships with vendors globally to manage external services and platforms while developing our team to build and sustain an exceptional client experience.

Qualification & Requirements

• 15+ years of experience delivering operational services
• Understanding and experience leading global teams
• Strong senior stakeholder management skills
• Experience presenting to and interacting with clients, regulators and diverse industry bodies.
• Proactive and skilled at resolving issues, with a curious, problem-solving mindset
• An evidence-based approach for solving problems and adding value to optimize products and services
• Demonstrated experience managing operations for a growing, diverse and transformative business

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.