Marketing Delivery Director

Key Responsibilities

• Lead, mentor, and develop a team of 60+ marketing operations professionals.
• Foster a collaborative and inclusive team culture that encourages innovation and excellence.
• Set clear performance expectations and provide regular feedback and coaching.
• Drive operational health, executive management dashboards that demonstrate a effectively managed operations functions
• Oversee the execution of marketing campaigns, ensuring alignment with company goals and client needs
• Collaborate with other marketing and country leads to ensure cohesive marketing operations.
• Manage all HR-related administrative tasks, including performance reviews, employee development, and conflict resolution. Lead the recruitment and hiring of new talent to support team growth and capability enhancement.
• Ensure compliance with company policies and local labor laws.
• Optimize marketing operations processes to enhance efficiency and effectiveness.
• Implement best practices and tools to improve campaign delivery and performance measurement.
• Build and maintain strong relationships with key stakeholders, including clients, partners, and vendors. Represent the company at industry events and conferences to enhance brand visibility and reputation.

Qualification & Requirements

• Formal training or certification in software engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise.
• Experience leading COE from India especially in a shared services model
• Proven experience in a senior leadership role within marketing operations, with HR responsibilities.
• Strong track record of leading and developing high-performing teams.
• Excellent strategic thinking, problem-solving, and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment

Benefits

We offer extensive benefits and wellness packages to our employees and their families, including health care coverage, retirement benefits, life and disability insurance, on-site health and wellness centers, employee assistance programs, competitive vacation and leave policies, backup childcare arrangements, tuition reimbursement programs, mental health counseling and support, financial coaching, and more. For example:

• Family Support – We provide resources to help employees navigate decisions about elder care and education choices.
• Parental Leave – We offer paid parental and adoption leave. In the U.S., we offer 16 weeks of fully paid parental leave for employees who are primary parental caregivers, and six fully paid weeks for non-primary parental caregivers following a child’s birth, adoption placement or foster placement with intent to adopt.
• Family-building Assistance – We provide family-building assistance to help employees with the high costs of adoption, surrogacy and fertility expenses, including up to $10,000 per child in eligible adoption expenses and up to a $30,000 lifetime maximum for surrogacy and fertility expenses.
• Backup Childcare – We provide backup childcare in many markets and other assistance to working parents.
• Paid Volunteer Time – We offer eight hours of paid time annually to our employees so that they can volunteer in their communities.
• Upskilling, Reskilling and Education Benefits – We invest in our employees’ development through a robust suite of training, leadership development, upskilling and reskilling programs, mentorship initiatives and performance evaluation.
  • In 2021, we expanded these offerings in North America to include over 400 bachelors, masters, and certification programs; and partnered with our education providers to deliver programs that are designed to prepare employees for new jobs in growing roles at JPMorgan Chase.