Manger, Shared Service Center
LEMAN
Americas, Mexico, Querétaro
Oops! You need to have an account to use this feature
Sign up to access features including all filters, job matching, dashboard, apply service, etc.
Compatibility Score
Compatibility Score / Job Matching
This unique feature shows a score indicating how closely this job matches the preferences you set in your profile.
Access to this feature requires signing up.
Salary
$62,000 - $114,000 Per Year
Rank
Senior Manager
Responsibility
Head of SS/GBS
Scope
Regional
Workplace
Hybrid
Functions
Customer Service
Procurement
Supply Chain
Reports to
Level
0
Travel Max:
0%
Posting Date
10-23-2024
Description
As the Manager, Shared Service Center you will be responsible for overseeing the operational care team for both air and sea logistics. You will utilize your first-class people skills to manage a diverse team and foster a culture of continuous improvement, while ensuring customer satisfaction and operational excellence. Your strategic leadership will be crucial in maintaining and expanding our market presence.
Key Responsibilities
- Maintain a thorough understanding of the US logistics market and industry trends
- Build and maintain relationships with key stakeholders, including customers, vendors, and LEMAN US teams
- Ensure the proper systems, procedures, internal controls, quality standards, metrics, and quality control processes are in place, with core focus on providing operational services to customer facing teams
- Design and deliver the shared services vision using optimized processes and technologies
- Design and implement process improvements that will create the most efficiency while maintaining high levels of customer care and satisfaction
- Coaching, mentoring, training, and development of team members with focus on LEMAN’s People First approach (in on-site, hybrid, and remote environments)
- Drive the employee experience on site, in-line with LEMAN values
- Utilize experience in customer care and stakeholder management to drive growth
- Promotes a business environment that fosters high standards with respect to ethics, integrity, and values.
Qualification & Requirements
- 10+ years of experience in air and sea logistics
- 5+ years of experience in shared services managerial role
- Excellent leadership and organizational abilities, with a strong track record of leading teams and collaborating with international colleagues and stakeholders
- Excellent communication and stakeholder management skills
- Strong understanding of the US logistics market
- Broad market and regional knowledge of Mexico, US, and LATAM countries
- Superior knowledge of industry regulations and operational guidelines
- In-depth knowledge of data analysis software packages, PowerBI, CargoWise
- Advanced English proficiency
- Outstanding negotiation skills
- Working knowledge of Mexico employment legislation
Benefits
- Insurance Benefits
- Retirement Benefits
- Vacation Policy
- Other Perks and Benefits…
Company Profile
LEMAN
Industry
Transportation Logistics Supply Chain and Storage
Revenue
$275.3M
Employees
843
Fortune 500 Rank
NA
Global 500 Rank
NA
Clicking the link below will open a new window in your browser where you can apply directly to this role. Please check out our Pricing Plans if you’d like us to apply to jobs on your behalf.
