Managing Director, Operations Shared Services

Key Responsibilities

• Responsible for overall strategic direction and leadership of their business unit – Operations Shared Services (including but not limited to, Treasury Services and Cash Management, Print functions, Mailroom and lock box services, and Ops program management)
• Defines strategic direction for function aligned to the company’s overall values, mission and strategic priorities as defined by ELT for their functions.
• Ensure achievement of short-term objectives while implementing strategies to achieve long term goals that generate value through revenue growth, improved client experience, and operational efficiencies to support continuous growth.
• Stays aware of competitors, the market, expansion opportunities and new industry standards and development. Applies insights on external competitive landscape in all aspects of decision making
• Manages division / functional unit’s finances to achieve company financial goals
• Influences company business development strategy, sales innovations and the overall profitability of the company
• Formulates and oversees execution of plans to fix any problems when the company is not achieving its desired goals
• Directs, leads, and evaluates employees’ work and ensuring a healthy corporate culture

Managing Directors of Operations will need to develop and execute on strategies that drive operational efficiency, accuracy, and consistency that keep pace with Inspira’s rapid growth and expansion. They will need to identify opportunities for simplifying workflows and eliminating waste that creates friction which negatively impacts the client experience. They will need to advance and champion the digitization of operations workflows while simultaneously adopting scalable talent strategies that keep pace with a rapidly growing business

Qualification & Requirements

• The ideal candidate must have 15+ years of leadership experience in the Financial Services industry with a minimum of 10 years’ experience leading operational divisions
• They must have prior experience leading transformational change within Operations and Client Service with the ability to demonstrate growth and operational optimization
• They must demonstrate foundational literacy/ competency of Six Sigma and Lean Six Sigma principles and a demonstrated track record for leading enterprise change initiatives
• Preferred – experience leading a P/L center of greater than $10m US
• They must be able to demonstrate the to develop operational metrics and use data to drive strategy and execution of work
• They must be able to develop 1–3-year strategic plans for their operational division with specific emphasis on operational transformation
• They must be able to work independently without need for daily supervision.
• They must have excellent written and oral communication skills with an emphasis on collaboration and facilitation.
• The candidate will be able to demonstrate advanced capabilities with organization and process management
• Prior experience with technology – specifically CRM and BPM solutions – is required
• College Degree required; advanced degrees preferred

Benefits

Inspira provides industry-leading benefits including, but not limited to: healthcare, 401K savings plan, company holidays, paid time off, parental leave and an employee assistance program.