Managing Director, India Global Capability Center

Key Responsibilities

• Strategic Leadership: Spearhead the evolution of the Chennai GCC, transitioning from a delivery center to a global Center of Excellence (CoE). Align the India GCC’s operations with the global AI roadmap, ensuring all local initiatives drive platform-enabled value. Define and execute the GCC’s vision across three stages: cost efficiency, capability/value creation, and strategic innovation. Collaborate with the Enterprise Leadership Team to unify and accelerate execution of global initiatives. Lead the development and implementation of the GCC Playbook, including organizational design, talent models, and KPI frameworks.
• Operational Excellence: Accountable for planning, execution, and delivery of India-based projects, ensuring quality, timelines, margin, and client satisfaction. Drive process engineering, quality model deployment, and margin improvement. Full P&L responsibility for India entity, ensuring scalability, financial discipline, and alignment with global business KPIs balancing aggressive growth with margin discipline.
• Productivity and Quality Excellence: Drive continuous improvement initiatives by leveraging AI technologies, optimizing delivery frameworks, and enhancing service quality across all verticals.
• Innovation & Capability Building: Foster a culture of innovation, turning ideas into new services and products. Launch and scale innovation pilots, particularly in digital, data, and AI domains. Build new skill stacks and develop high-potential leaders through continuous learning and capability development.
• Cultural Steward & Strategic Talent Architect: Maintain and elevate our award-winning culture. You will lead a multidisciplinary team of data scientists, engineers, and creative technologists, fostering high-performance culture in an environment of continuous learning, innovation and transformation.
• Talent Strategy & People Leadership: Attract, grow, and retain top talent, positioning the GDC as a great place to work. Oversee hiring, onboarding, team composition, and leadership appointments. Enable leadership excellence and effective people management through robust performance review processes and manager development initiatives.
• Global Collaboration: Partner with US and EMEA leadership to ensure the India CoE is seamlessly integrated into the global client engagements and delivery lifecycle.
• Client & Stakeholder Engagement: Ensure high-value, cost-effective delivery services that meet client expectations for quality, speed, and proactive insights. Build and maintain strong relationships with global clients, stakeholders, and practice councils across US, EMEA and India.
• Financial Management: Manage revenue, margin, utilization, and client satisfaction for Chennai-led engagements. Enable margin expansion and enhance competitive edge through effective demand/supply management and cost controls. Oversee budgeting, financial planning, and ROI analysis for talent and operational investments.

Qualification & Requirements

Ideal Candidate Profile

• Total Career Experience: 20+ years of overall experience in Digital Marketing, Marketing Services, and Data & Analytics (Sales & Marketing focus).
• GCC Leadership: At least 8+ years leading or in a senior leadership role within an India-based GCC, specifically one focused on AI and advanced technology.
• Education: Advanced degree in Technical or Business Management.
• Scalability: Proven track record of scaling teams, driving operational excellence, and leading innovation initiatives. Experience managing large, diverse teams in a global context (preferably 1000+ employees).
• AI/ML-First Mindset: Predictive Modeling, NLP, GenAI, and Agentic workflows in Marketing, and Personalization Engines.
• Data & Analytics: Deep fluency in Big Data architectures like Snowflake/Databricks, Cloud Data Warehousing, and Real-time Analytics.
• MarTech/AdTech: CDP (Customer Data Platforms), DSP/SSP, Marketing Automation, and Identity Resolution.
• Omnichannel: Proven ability to manage the integration of various marketing technologies into a cohesive Omnichannel platform.
• Commercial Acumen: Ability to link technical delivery to financial outcomes and margin growth.
• Cultural Steward: A leader who embodies the OneMagnify values and can nurture a high-performance, inclusive work environment.
• Strategic thinker with strong financial acumen and experience in margin management.
• Strong background in process engineering, automation, and digital transformation.
• Demonstrated ability to build and lead high-performing teams, develop talent, and foster a learning culture.
• Excellent stakeholder management and client engagement skills.

Key Success Metrics

• Achievement of GDC strategic milestones (cost efficiency, capability building, innovation).
• Growth in headcount, talent quality, and leadership maturity.
• Delivery of high-value, cost-effective services with consistent quality and speed.
• Successful launch and scaling of innovation pilots.
• Positive employee engagement and retention rates.
• Margin expansion and financial performance.

Benefits

No information available.