Manager, SSC HR Operations and Service Excellence
Samsung
APAC/Oceania, Malaysia, Kuala Lumpur
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Salary
Rank
Senior Manager
Responsibility
Functional Tower Lead
Scope
Regional
Workplace
100% in office
Functions
HR
Reports to
SSC HR Head
Level
N-2
Travel Max:
0%
Posting Date
04-13-2025
Description
This role supports the SSC HR Head and team in driving key improvement initiatives, ensuring compliance with HQ requirements and enhancing operational efficiency. It focuses on payroll audit and compliance, system automation and process improvement that optimize the service delivery.
Key Responsibilities
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Support SSC HR Head and part leads in achieving the key improvement initiatives required by HQ. This include conducting payroll audit activities in compliance with HQ standards.
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Drive operational efficiency by implementing process improvements and leveraging automation to streamline workflow.
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Drive HR systems automation or improvement projects, including business requirement gathering, testing and implementation.
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Mitigate operational risks related to HR services by implementation robust controls.
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Monitor KPIs for Service Excellence (SR on 4 hours/ 2days) and prepare monthly KPI report for HR SSC. Point of contact for HR service request system.
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Promote a culture of compliance, innovation and service excellence within the HR SSC.
Qualification & Requirements
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Bachelor’s Degree in relevant disciplines.
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HR Shared Service or BPO experience is preferred.
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Good understanding of HR and payroll operations, with proven track records in managing and achieving project milestones.
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Self-motivated and pro-active in resolving issues and identifying new opportunities for improvement
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Effective interpersonal skills, both written and spoken.
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Strong analytical and problem-solving skills. Able to work collaboratively with internal and external stakeholders to resolve issues/ problems.
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Strong proficiency in Microsoft Excel. Knowledge in Power Query and Power BI is an added advantage.
Benefits
- Insurance Benefits
- Retirement Benefits
- Vacation Policy
- Other Perks and Benefits…
Company Profile
Samsung
Industry
Appliances Electrical and Electronics Manufacturing
Revenue
$232.56B
Employees
267,000
Fortune 500 Rank
NA
Global 500 Rank
#25
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