Manager, Shared Technical Services

Key Responsibilities

• Recruits staff to include interviewing, hiring, assigning work, training, coaching, and counseling ensuring consistent application of Employee Guidelines, processes, and procedures. Conducts performance reviews, and holds employees accountable for optimal performance of their responsibilities.
• Manages installations and upgrades, configurations, testing and maintenance of server hardware, operating systems, peripherals, storage, security, and cabling.
• Ensures IT infrastructure assets are hardened, patched, secured, configured, maintained, and services are available per Service Level Agreements (SLAs).
• Develops, monitors and maintains Shared Technical Services (STS) operating and capital budgets included developing asset management fact sheets, business cases, and other budget related requests.
• Develops and maintains IT infrastructure architecture and ensures it is scalable, flexible, and secure.
• Monitors incident problems and tickets and ensures timely resolution per Service Level Agreement (SLAs). Ensures all assigned requests for assistance are correctly recorded, classified and assigned the applicable priority, urgency and resources.
• Establishes operating policies, standards, and procedures for the STS team.
• All job-related duties as assigned

Qualification & Requirements

• Bachelor’s degree in Engineering, Business Administration, Computer Sciences/Information Technology or a related field. PMP certification preferred. ITIL certification preferred.
• A minimum of five years of experience in a supervisory role.
• A minimum of ten years of experience in large environments supporting Linux and Windows operating systems.
• A minimum of seven years of experience with enterprise security systems, including facility access and video surveillance.
• A minimum of seven years of experience troubleshooting and administering SAN attached storage, DHCP, DNS, and TCP/IP transport.
• Proficiency with hardware and operating system performance monitoring and tuning.
• Ability to take initiative to identify problems and recommend workable solutions.
• Ability to communicate effectively, orally and in writing.
• Ability to use sound judgment.
• Ability to manage time and workload effectively which includes planning, organizing and prioritizing.
• Ability to work a flexible work schedule, on-call 24/7, or at any location. This includes travel out of town for related meetings.

• An equivalent combination of education, experience, knowledge, skills, abilities.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS

• The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.
• While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock; risk of radiation and vibration. The noise level in the work environment is usually moderate.

Benefits

No information available.