Manager Shared Services Technology and Program Management

Key Responsibilities

Strategic Digitalization Leadership

• Define and execute the digital transformation strategy across SEC BSC, leveraging platforms such as RPA, Power Platform, ESM, SharePoint, and SHAPE to modernize operations.
• Champion enterprise digitalization initiatives that enhance scalability, efficiency, and user experience across business lines and field offices.
• Oversee the design and deployment of digital content and campaigns to promote BSC capabilities and drive engagement across internal channels.
• Establish and maintain robust data governance, analytics, and reporting frameworks to measure impact and inform strategic decisions.

Program & Portfolio Management

• Lead the PMO function, ensuring alignment of transformation initiatives with SEC BSC’s strategic objectives and global finance operations.
• Partner with executive stakeholders to prioritize and deliver high-impact programs, ensuring resource optimization, risk mitigation, and value realization.
• Develop and manage strategic roadmaps, performance dashboards, and execution frameworks to support cross-functional initiatives and drive accountability.

Governance & Change Enablement

• Own the SEC BSC governance framework, ensuring documentation, SOPs, and process standards are current, accessible, and aligned with global BSC protocols.
• Drive change management strategy, including stakeholder engagement, training, and communications to support adoption of new technologies and processes.
• Serve as the escalation point for complex issues, ensuring resolution through strategic alignment and cross-functional collaboration.

Enterprise Collaboration & Innovation

• Build strong partnerships with global and regional stakeholders, including IT, Finance, and Field Offices, to ensure seamless integration of digital platforms.
• Influence enterprise strategy by identifying innovation opportunities, aligning transformation agendas, and accelerating value capture across the organization.
• Foster a culture of continuous improvement, customer-centricity, and operational excellence through structured routines, best practices, and leadership engagement.

Qualification & Requirements

• Program / Project Management experience
• Experience implementing digital solutions
• Analytical competency (data mining, problem analysis; strong Excel skills)
• Strong communication and change management skills
• Experience managing SAP, ticketing systems, and troubleshooting various digital tools

Benefits

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans – Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement – Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.