Manager, Shared Services

Key Responsibilities

• Oversee the daily operations of the shared services team to ensure timely and accurate customer service.
• Analyze process to identify opportunities for automation and implement and manage these initiatives to improve efficiency and reduce manual workload.
• Utilize advanced Excel and Power BI skills to analyze data, generate reports, and provide insights for decision-making.
• Manage multiple projects with various teams, ensuring they meet objectives, timelines, and budgets.
• Develop and maintain strong relationships with internal stakeholders to understand their needs and deliver solutions.
• Identify areas for process improvement and implement changes to enhance service delivery.
• Ensure compliance with company policies and procedures and maintain high standards of service quality.
• Review and document current processes by creating process maps and workflows.
• Collaborate with the finance and accounting teams to assist with the month-end close process, including account reconciliations and close entries.
• Assist Accounts Payable and Accounts Receivable partners with quarterly reports including analytical and/or KPI reports.
• Maintain aging, payment, and T&E dashboards to support quarterly reporting and identify business trends.
• Handle all ad hoc requests from multiple stakeholders.

Qualification & Requirements

• Bachelor’s degree in Business Administration, Finance, or a related field.
• 5+ years of relevant experience in shared services, process automation, and project management.
• Proven experience in managing teams and leading projects.
• Advanced knowledge of Excel and Power BI.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Strong attention to detail and commitment to quality.
• Strong work ethic and flexibility.

Preferred Qualifications

• Experience in a similar role within a large organization.
• Knowledge of other business intelligence tools and software.
• Certification in project management (PMP, Six Sigma, etc.)

Benefits

• Healthcare Benefits – Start 1st day of employment.
• Wellness Program Incentive
• 401K – Match up to 4%.
• Paid Time Off (Vacation, Personal)
• Company Holidays
• Short-Term & Long-Term Disability Benefits
• Employee Discounts