Manager Service Delivery – Program Manager
Gainwell Technologies
United States, Texas, Dallas
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Salary
$93,400 - $133,400 Per Year
Rank
Senior Manager
Responsibility
Process Roles
Scope
Regional
Workplace
Fully remote
Functions
HR
IT
Marketing
Supply Chain
Reports to
Level
N-2
Travel Max:
10%
Posting Date
02-26-2025
Description
As a Manager Service Delivery (Program Manager) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve – a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.
Key Responsibilities
- Manage and oversee shared service delivery team operations to ensure Gainwell products and services are delivered according to project schedule
- Look ahead as you work with account teams to develop demand forecasts and assist functional areas or departments in proposing, planning and delivering end-to-end services, including workload requirements
- Navigate complex relationships between delivery and client groups to ensure stronger client relationships
- Create more satisfied clients by identifying service improvements
- Support proposal teams to integrate new, enhanced and existing service offerings for current and new accounts
- Bolster our workforce by selecting and hiring employees to support your team; train them to enhance their performance, development and work products
Qualification & Requirements
- All first-line managers need to have technical wherewithal to understand the technical solutions, preferably in the Medicaid domain.
- Ability to lead projects when needed; PMP preferred
- Service operation management (ITSM) skills; ITIL4 cert preferred
- Substantial leadership or supervisory experience in shared support services, project leadership or program management in a technology industry
- Ability to lead a team of developers, business analysts and technicians in an ethical, compassionate, servant leadership manner.
- Communication – encompasses both speaking/writing and listening. Need to be able to translate between business speak and technical speak. Must communicate effectively upwards, downwards, and to peers
- Healthcare/Medicaid Management IS experience with understanding of the technology. Doesn’t have to be hands on but must know where and how to get the expertise and direct their activities.
- Experience working in a shared services environment possessing technical wherewithal to understand the technical solutions, preferably in the Medicaid domain, with the ability to manage projects, and possessing knowledge with ITIL concepts and practices
Benefits
- Health (medical, dental, vision) benefits start on day 1 of employment.
- Company match 401K and other benefits available within months of starting.
- Employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee’s Gainwell start date.
- Company provided computer for work use.
Company Profile
Gainwell Technologies
Industry
IT Services and IT Consulting
Revenue
$2.1B
Employees
10,000
Fortune 500 Rank
NA
Global 500 Rank
NA
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