Manager, SAP Shared Services

Key Responsibilities

• Supervise cross-functional SAP teams, fostering high performance and collaboration across OTC, PTP, FICO, and ABAP functions.

• Act as a subject matter expert, particularly in areas related to PTP and/or OTC.

• Coach and develop team members to build internal expertise and professional capability.

• Lead the design and configuration of SAP systems by interpreting business requirements into effective solutions.

• Oversee enhancement initiatives and SAP-related projects to ensure milestones, budgets, and quality benchmarks are achieved.

• Serve as a liaison between business users and technical teams, ensuring clear communication and alignment on deliverables.

• Partner with IT and other departments to maintain integration between SAP and boundary applications supporting shared services.

• Proactively identify areas for improvement and drive optimization efforts within the SAP ecosystem.

• Ensure system reliability, security, compliance, and effective issue resolution.

• Support users by responding to both technical and functional queries and troubleshooting issues as they arise.

Qualification & Requirements

• A Bachelor’s degree in Computer Science, Information Systems, or a similar field is required; a Master’s is preferred.

• 8+ years of hands-on SAP experience across modules such as FICO, OTC, and/or PTP.

• At least 4 years in a leadership role managing SAP teams or equivalent functions.

• Experience completing at least one full lifecycle implementation in SAP FICO, OTC, and/or PTP.

• Strong command of the systems development and project delivery lifecycle, including issue and change management processes.

• Background in agile methodologies and familiarity with tools used in agile project execution.

• Experience with IT service management platforms like ServiceNow.

• Working knowledge of SAP S/4HANA across both business and technical dimensions.

• Ability to analyze and synthesize complex data and workflows.

• Skilled in aligning cross-functional stakeholders around support, maintenance, and system strategy.

• Strong interpersonal communication and documentation skills.

• Comfortable balancing multiple priorities while delivering high-quality results.

Benefits

No Information Available