Manager, Project/Program Management – India – AGS

Key Responsibilities

Center Project Manager

• Planning and managing ramp up of AGS center
• Manage and own center ramp up in coordination with AGS Global PM
• Implement center level governance framework in close collaboration with enabling functions
• Co-ordination with On-site stake holders, HR, IT Project team on a regular basis to ensure functioning of activities and mitigate potential risks
• Center level projects/ program monitoring & reporting
• Lead, execute & track center level strategic projects / initiatives to enable center maturity & sustenance
• Collaborate with service delivery functions leaders on key stakeholder visits & preparing the storyline for effective presentations
• Take lead in solving center level problems using Lean Six Sigma methodology and liaise with the enabling functions like HR, Finance, REFS, Communications and operation teams
• Managing stakeholder communication across multiple lines of business on various project milestones, process changes, escalations, etc.
• Designing and developing strong relationships with senior stakeholders at center & global Transition & Transformation team

Service Management Practices (SMP) Implementation

• Work with Service Management Practice Leads to implement the service management practices at respective center and functions
• Support in implementing all the AGS SMP’s, specifically – Center management, BCM, Employee experience, AGS Visitor Experience etc.
• Identifying use cases / requirements for SMP’s, work on implementing the solutions and scaling them effectively to support AGS functions
• Support / drive site level continuous improvement initiatives with Center Head & AGS CI team
• Engage with functional leadership on the SMP implementation and also manage the stakeholder communication on the implementation status / challenges / success stories
• KPI – Key Performance Indicators
  • Meet defined and agreed AGS implementation goals (i.e. – successful set-up of new AGS locations)
  • Meet metrics of cost optimizations & center level process streamlining
  • Implementation of center level governance structure in line with global AGS PM requirements
  • SMP implementation status as per plan
  • Program/Project delivery on time/on budget and at expected level of quality (e.g. planned savings realized)

Qualification & Requirements

Minimum Desirable Education:

• University Degree, Master’s Degree preferred

Minimum Requirement:

• 7 – 8 years of overall work experience
• Shared service organization experience
• PMP or equivalent trained
• Good power point presentation preparation & delivery skills
• Knowledge of management reporting
• Competence required in ramp up / managing shared services
• Global stakeholder management
• Lean Six Sigma knowledge (minimum Yellow belt)
• Proven track record in projects management and ability to work in a matrix organization

Desirable Experience requirement:

• 3+ Years relevant experience PMO / transitions / project experience with process improvement mindset
• Worked as a PMO / Projects manager in Shared Service organization
• Lean Six Sigma Green belt certification
• Understanding of the Healthcare industry

Languages

• Excellent English both spoken and written

Specifics

• Functional Competencies – Industry knowledge (SSC/BPO industry), project management; Business planning; Continuous improvement, Strategy execution.
• Business acumen, analytical skills

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…