Manager, Professional Services

Key Responsibilities

• Manage operations performance with a laser focus on Turn Around Time & Quality.
• Exhibit performance in a high-volume processing environment and meeting standards of productivity and quality with timelines.
• Responsible for the planning, direction, execution, control, and completion of assigned projects.
• Work extremely diligently in overseeing multiple tasks while ensuring timelines are met.
• Create process improvement strategy and processes to aid and improve our performance
• Monitor client projects and to keep projects moving forward.
• Use analytical expertise to elicit requirements and document related business processes, propose/understand best practices for sales and use tax automation projects.
• Manage relationships with both internal and external stakeholders
• Ensure that team processes are documented.
• Work independently with internal and external groups on multiple simultaneous projects.
• Performance discussion and feedback.

Qualification & Requirements

• Experience of 8 – 10 years, who’s worked in Shared services model.
• You have experience managing teams and engaging with Business stakeholders outside India.
• 5 years’ experience as a people manager with proven examples of people development, morale building, and process migration from onshore (building teams, building processes).
• You have examples of making not just the right decisions but the hard ones. Can function as a true “partner” with onshore management.
• You can execute plans along with ownership and be able to anticipate operational exigencies and plan accordingly.
• You can determine long and short-term implications of the proposed actions while solving the problems and a appetite for solving problems.
• You can organize, classify data in a consumable format and draw logical conclusions from the data and identify the options/solutions to address the problems.
• Set up and leading the way to collaborate with internal / external partners towards strategic goals and being able to handle conflict and
• facilitate resolution.
• You are Teamwork-oriented with a focus on customer satisfaction and business development.
• Flexible to work in a 24/5 environment based on business requirements.

What You’ll Need to be Successful:

• MBA in Finance or Graduate (10+2+3) from Commerce or Accounts background.
• Experience with sales tax compliance
• Worked in a leadership role managing multiple functional stakeholders (internal and external).
• Proven track record of managing team

Benefits

• Competitive compensation: In addition to salary and paid time off, many Avalara employees are eligible for bonuses, 401(k) plans, financial planning assistance, and our employee stock purchase plans (ESPP).
• Commuter perks: We make getting to work a little easier and less costly with subsidized transportation options.
• Career development: As our company grows, our employees should, too. That’s why we created mentorship opportunities and career growth programs.
• Health and wellness: We offer a selection of medical, dental, vision, FSA, and HSA packages with limited out-of-pocket expenses.
• Inclusive culture and diversity: We don’t just encourage diversity; we thrive because of it. Avalara actively seeks talent from all backgrounds and has the following employee resource groups: Women of Avalara, Veterans of Avalara, PRiSM (LGBTQ ), UJIMA (African American/Black).
• State-of-the-art office locations: Whether you’re at our new Seattle headquarters overlooking CenturyLink Field or at one of our 14 other locations, you’ll enjoy a fully stocked fridge and free espresso. In some locations, you’ll also get a view of the game!