Manager, Professional Services

Key Responsibilities

• Manage operations performance with a laser focus on Turn Around Time & Quality.
• Responsible for the planning, direction, execution, control, and completion of assigned projects.
• Develop process improvement strategy and processes to aid and improve performance
• Monitor client projects to keep projects moving forward.
• Use expertise to elicit requirements and document related business processes, propose/understand best practices for sales and use tax automation plans.
• Manage relationships with all partners.

Qualification & Requirements

• Overall experience of 12 – 16 years, who’s worked in Shared services model. Have experience managing teams and engaging with Partners outside India. 5 years’ experience as a people manager with examples of people development, morale building, and process migration from onshore (building teams, building processes).
• Independently implement plans along on the ownership and be able to anticipate operational exigencies and plan accordingly.
• Organize, classify data in a consumable format and draw logical conclusions from the data and identify the options/solutions to address the problems.
• Set up and leading the way to collaborate with internal / external partners towards strategic goals and being able to handle conflict and facilitate resolution.
• Teamwork-oriented with a focus on customer satisfaction and business development.
• Have managed leaders and multiple teams
• Graduate (10+2+3) from Commerce or Accounts background.
• Qualification: MBA.
• Experience with sales tax compliance
• Worked in a leadership role managing multiple functional partners (internal and external).
• Experience managing team

Benefits

Depending on your role and location, you’ll have access to:

• Competitive compensation: In addition to salary and paid time off, many Avalara employees are eligible for bonuses, 401(k) plans, financial planning assistance, and our employee stock purchase plans (ESPP).
• Commuter perks: We make getting to work a little easier and less costly with subsidized transportation options.
• Career development: As our company grows, our employees should, too. That’s why we created mentorship opportunities and career growth programs.
• Health and wellness: We offer a selection of medical, dental, vision, FSA, and HSA packages with limited out-of-pocket expenses.
• Inclusive culture and diversity: We don’t just encourage diversity; we thrive because of it. Avalara actively seeks talent from all backgrounds and has the following employee resource groups: Women of Avalara, Veterans of Avalara, PRiSM (LGBTQ ), UJIMA (African American/Black).
• State-of-the-art office locations: Whether you’re at our new Seattle headquarters overlooking CenturyLink Field or at one of our 14 other locations, you’ll enjoy a fully stocked fridge and free espresso. In some locations, you’ll also get a view of the game!