Manager, People Function Continuous Improvement

Key Responsibilities

Transformation and Operational Excellence

• Lead the analysis and redesign of key HR processes to enhance efficiency, compliance, and user experience within a global services context Drive initiatives aligned with the Firm’s strategic priorities, regulatory standards, and operational goals.
• Apply continuous improvement methodologies (Lean, Six Sigma, Agile) to deliver measurable results across talent, onboarding, employee services, mobility, rewards and other HR functions.

Digital Optimization: Workday & ServiceNow and other HR Systems

• Maximize the firm’s investment in all HR Systems such as Workday, ServiceNow and other tools by identifying and delivering enhancements that align with evolving business needs.
• Partner with the HRIS Team and wider Technology team to improve integrations and workflow automation across all HR systems.
• Collaborate with HR Aligned Operations, HR Reporting and Analytics and HR Operations Delivery Teams to deliver streamlined and efficient processes that defines the future of HR processes.

Change Enablement & Stakeholder Engagement

• Engage with HR leaders to understand business needs, pain points, and opportunities for transformation.
• Lead change management efforts including communication, training, and stakeholder engagement to drive adoption of new tools, processes, and behaviors.
• Foster a culture of innovation and continuous learning across HR teams.

Analytics & Insight-Driven Decision Making

• Use data from Workday, ServiceNow, and other sources to identify trends, assess performance, and support decision-making.

Monitor KPIs and metrics to track success and ensure accountability for continuous improvement efforts

Qualification & Requirements

Required Skills:

• 5+ years of progressive experience in HR, HR Operations or Business Process Improvement in a professional services or legal environment.
• At least 3-5 years in a role leading or managing HR Transformation or continuous improvement initiatives.
• Demonstrated experience with Workday, ServiceNow and other HR Systems and Tools in an organization supported by a shared service
• Proven track record of designing and implementing process improvements that deliver measurable impact such as efficiency, compliance and user experience
• Strong collaboration skills with ability to gather input from cross-functional stakeholders, including HR, Legal, Compliance, and IT.
• Ability to work with HR data to drive decisions and track continuous improvement outcomes
• Outstanding stakeholder management, great communication and influencing skills
• Experience working in a global or matrixed organization, with sensitivity to cultural and regional content needs.

Preferred Qualifications

• Green Belt Six Sigma (or Above), Workday or ServiceNow Certifications
• Project Management Skills
• Experience working in an organization with global footprint
• Experience leading or contributing to digital transformation strategy within HR
• Participation in Workday or ServiceNow enhancement or upgrade projects
• Exposure to employee experience initiatives, especially self-service, automation or service design

Benefits

• Health & well-being
• Medical insurance
• Dental insurance
• Vision insurance
• Healthcare flexible savings account
• Commuter benefits
• Other Perks and Benefits…