Manager – Operational Excellence

Key Responsibilities

Programme Management:

• Act as the primary programme manager, coordinating initiatives across Finance, Technology, Security & Risk, and Human Resources.
• Ensure alignment of operational initiatives with the overall organizational strategy.
• Develop and manage project timelines, ensuring all teams meet deadlines and objectives.
• Track, report, and communicate progress to senior leadership and key stakeholders.

Operational Excellence:

• Identify and implement process improvements to enhance operational efficiency and effectiveness across shared services.
• Develop and maintain KPIs and metrics to measure operational performance and improvement.
• Foster a culture of continuous improvement, empowering teams to find innovative ways to improve processes.
• Lead cross-functional initiatives to streamline processes, reduce waste, and improve service delivery.

Stakeholder Management:

• Liaise with key stakeholders in each team (Finance, Technology, Security & Risk, HR) to ensure effective collaboration.
• Facilitate communication between teams to break down silos and improve operational cohesion.
• Ensure consistent delivery of operational support that meets the needs of the business.

Risk Management:

• Support the identification and mitigation of operational risks.
• Work closely with the Security & Risk team to ensure processes are compliant with regulatory requirements.

Reporting and Analysis:

• Conduct regular analysis of operational processes, identifying areas for improvement.
• Prepare reports and presentations for senior leadership that detail project progress, challenges, and opportunities.

Qualification & Requirements

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field. A Master’s degree is desirable.
• Certification in project/programme management (e.g., PMP, PRINCE2) or Lean Six Sigma (preferred).

Experience:

• Proven experience (5+ years) in programme or project management within a shared services or operations environment.
• Experience in driving operational excellence initiatives and process improvement.
• Demonstrated success in cross-functional team management, preferably within Finance, Technology, HR, or Risk functions.
• Experience with Lean, Six Sigma, or other continuous improvement methodologies.

Personal Attributes:

• Highly organized and detail-oriented.
• Results-driven and committed to achieving operational excellence.
• Collaborative and able to work effectively across teams.
• Proactive and self-motivated with a continuous improvement mindset.

Benefits

• A generous employer contribution towards the 401(k) plan with no requirement for you to contribute;
• Progressive family friendly benefits including a robust paid parental leave policy;
• Comprehensive short-term and long-term disability, life assurance and business travel insurance packages providing financial support in events of ill health, injury etc;
• A generous childcare subsidy to provide financial support for eligible childcare costs;
• A generous home working and commuting allowance to provide financial support for remote and/or office working;
• An extensive healthcare package including medical, dental and vision plans offering coverage for you and your family;
• A training allowance to support both your continuous professional development and professional membership;
• 22 days of paid time off per calendar year in addition to statutory public holidays;
• 2 ‘recharge’ paid vacation days per calendar year;
• A holistic wellbeing support plan encompassing a variety of offerings to assist you. We provide you with an allowance to fund activities to best support your wellbeing as well as workshops and training to provide tools and guidance. Additionally, there is a wide-ranging employee assistance program available to advise on personal, family or financial matters, and also fun social events all year round.