Manager of Shared Services

Key Responsibilities

Strategic Leadership

• Oversee and manage the overall operations of the Shared Services Center in Manila, ensuring alignment with company goals and objectives.
• Identify opportunities for process improvement, automation, and cost reduction.
• Drive continuous improvement initiatives to enhance operational efficiency and effectiveness.

Financial Management

• Own the P&L for the shared services function.
• Develop and manage budgets, forecasts, and financial plans.
• Monitor and control costs to ensure financial performance.

Team Leadership

• Lead and develop a high-performing team, fostering a culture of excellence and continuous improvement.
• Oversee workforce planning, talent development, and engagement in collaboration with the HR team.
• Ensure processes are optimized, compliant, and aligned with service quality and performance standards.

Service Delivery

• Establish, manage, and monitor SLAs and oversee daily operations to ensure the timely and effective delivery of services.
• Monitor objectives and key results (OKRs) to measure the effectiveness and efficiency of shared services.
• Drive continuous improvement initiatives to enhance operational efficiency and effectiveness.
• Ensure strong relationships with both captive (internal) and external clients to maintain trust and satisfaction.
• Champion the adoption of innovative technologies and automation to streamline processes and reduce costs.
• Stay informed of industry trends, best practices, and emerging technologies to maintain a competitive advantage.

Stakeholder Management

• Build and maintain strong relationships with stakeholders across the APAC region to align service delivery with regional objectives.
• Serve as a key point of contact for business partners, ensuring the alignment of expectations and operational priorities.
• Collaborate with internal stakeholders, including the HR team, to address workforce-related initiatives and strategic planning.

Compliance

• Ensure adherence to relevant regulations, policies, and procedures.
• Stay up-to-date on industry best practices and regulatory changes.
• Identify and mitigate risks associated with shared services operations.
• Develop and implement robust risk management processes.

Qualification & Requirements

Ideal Skills, Experience, and Competencies:

• 8-10 years of experience in managing shared services or equivalent operations, with a track record of P&L responsibility.
• Proven experience working with APAC regional stakeholders and cross-functional teams, including HR.
• Strong background in process improvement, automation, and innovation.
• Exceptional leadership and team management skills, with a focus on coaching and mentoring.
• Excellent financial acumen and experience managing budgets and profitability.
• Outstanding communication and stakeholder engagement skills, particularly in a regional or multinational context.
• Strong analytical and problem-solving skills, with a commitment to data-driven decision-making.
• Proficiency in managing complex processes and fostering continuous improvement.

Benefits

Well here are a few points of how we value our greatest assets:

• At Pax8, we want to support you in both work and play. Sometimes there isn’t enough time for the latter, which is why Pax8 offers an additional 2 weeks of bonus leave every year! AND YES, the 2 weeks are available from your first day!
• In addition to the above, we offer all our employees Private Health Insurance. Beneficial for when life happens!
• Unlimited growth through our learning & development (L&D) programs in an environment that fosters internal promotions, helping you gain the necessary skills to reach the next step in your professional journey!
• Connecting with our community is important – which is why we have our donation matching program, DEI-B events, and our employee resource groups to ensure everyone feels at home at Pax8.