Manager of IT Shared Services
Midland Memorial Hospital
United States, Texas, Midland
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Salary
Rank
Senior Manager
Responsibility
Functional Tower Lead
Scope
Regional
Workplace
100% in office
Functions
IT
Reports to
Level
N-2
Travel Max:
0%
Posting Date
08-12-2025
Description
The Manager of IT Shared Services is responsible for managing the IT services that support the IT department. This leader’s scope of responsibility includes managing IT Finance, IT Service Management, Desktop Support, and IT Helpdesk liaison. This is a critical role in aligning IT Services with stakeholders such as Supply Chain, Finance and HR. This role will focus on improving the quality and consistency of the delivery of IT services across the health system. The Sr. Manager will contribute to service strategy, design, operations, and measurement of the overall effectiveness of IT Shared Services.
Key Responsibilities
- Prepare monthly Finance reviews for senior leadership, which includes review of capital and operational expenditures monthly
- Responsible to work with the management team in developing capital and operational annual budgets, including hardware refresh budgets for critical IT assets
- Responsible for training IT leadership team using budgeting and TCO templates and processes
- Responsible for assessing core IT practices leveraging the ITIL/CobIT frameworks, and developing an IT Service Management roadmap
- Leads, and is the primary liaison with our MSP managing and maturing the capabilities, workflows, and automation of our ITSM platform to ensure optimal service performance and governance controls are in place
- Responsible and oversees the foundational ITIL processes, including Change, Incident, Problem, Configuration, Service Request Management practices
- Will develop and manage the ITAM (IT Asset Management) processes, including procurement, inventory mgmt., lifecycle mgmt., and disposal of all IT assets
- Ensure project delivery leverages and adheres to PMO methodologies and practices
- Make process decisions, ensuring service delivery meets the desired outcomes of IT’s customers
- Provides consulting and guidance developing service catalogs for IT, HR, Marketing and Communications
- Manages relationship with IT Helpdesk MSP. Ensures SLAs are met and addresses opportunities and recommendation with IT leadership and the MSP
- Responsible for developing and maturing the Knowledge Base Management processes
- Ensures all services delivered by the OCIO, are monitored, measured, and provides recommendation for process improvements
- Ensures ITSM services are well-documented, including process diagrams and procedural documentation
- Provide guidance, leadership, and mentoring to IT Managers related to ITIL processes, includes development, transition, and operations around service delivery
- Manage outside vendors and contractors to ensure performance expectations, customer satisfaction, and compliance with Midland Health policies.
Qualification & Requirements
- Bachelor’s degree required in computer science, information systems, business administration or related field. Advanced degree in related field desirable.
- Seven or more years of total experience in IT and business/industry, including three years of leadership responsibilities
- Three or more years of relevant experience, including, managing multiple, large, cross-functional teams or projects, and influencing senior-level management and key stakeholders
- Demonstrated experience implementing ITSM tools / platforms
- Strong knowledge of information technologies used in a hospital setting preferred
- Knowledge of the IT driven regulatory compliance requirements pertinent to healthcare providers
- Excellent Analytical and problem-solving skills.
- Excellent communication, written and verbal
Benefits
- Health Insurance/Medical Coverage
- Better U Wellness Program
- Employee Gym
- Health & Wellness Clinic
- Other Perks and Benefits…
Company Profile
Midland Memorial Hospital
Industry
Hospitals and Health Care
Revenue
$1.1B
Employees
2,807
Fortune 500 Rank
NA
Global 500 Rank
NA
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