Manager, New Joiner Experience (APAC)

Key Responsibilities

• Responsible for cultivating a welcoming, informative, efficient, and compliant onboarding experience for those joining and growing within WBD as well as hiring managers.
• Ensure collaborative working environment for the team to support knowledge sharing and effective balance of team capacity, capabilities, and services.
• Oversite of background policies and processes, including writing and management of policy and adjudication practices. In partnership with Legal partners and council.
• Development and ongoing maintenance of background requirements for creation of background packages, in partnership with upper management, Legal and P&C Partners.
• Manage background check escalations and decision review in partnership with upper management and Legal.
• Manage key communications with candidates/incoming new hires and transfers/promotions and hiring managers, ensuring these are completed in a timely manner concurrent with the hiring process.
• Manage background vendor relationship, including updates and enhancements of site in alignment of defined packages.
• Coordinate with WBD technology teams and background vendor, to implement and/or research new ideas for system enhancements or troubleshoot system issues.
• Responsible for country specific Right to Work verifications, background check compliance, and the processing of all new hires/Rehires and promotions/transfers in the region.
• Create and drive individual team service level agreements, objectives, and expectations that align with overall division and Company goals, in partnership with upper management.
• Ensure the team meets service-level agreements and works collaboratively with other Warner Bros. Discovery teams.
• Prioritize the workload and requests for team, working closely with other leaders within the broader team to ensure effective delivery and prioritization of duties and project support work.
• Act as management escalation to respond to requests for assistance and guidance on processes from customers, internal and external peers, and clients.
• Develop, train, mentor, and guide team members by providing feedback and growth opportunities to enhance current skillset and gain additional skills.
• Complete Performance reviews for direct reports to include feedback on performance objectives and expectations.
• Assist with Change Management efforts and support creation and/or maintenance of work instruction, process mapping, onboarding guides and process related documentation.
• Represent New Joiner Experience team as subject matter expert in meetings with stakeholders and projects.

40%

• Responsible for cultivating a welcoming, informative, efficient, and compliant onboarding experience for those joining and growing within WBD as well as hiring managers.
• Ensure collaborative working environment for the team to support knowledge sharing and effective balance of team capacity, capabilities, and services.
• Develop, train, mentor, and guide team members by providing feedback and growth opportunities to enhance current skillset and gain additional skills.

40%

• Oversite of background policies and processes, including writing and management of policy and adjudication practices. In partnership with Legal partners and council.
• Define and ongoing maintenance of background requirements for creation of background packages, in partnership with upper management, Legal and P&C Partners.
• Manage background check escalations and decision review in partnership with upper management and Legal.
• Manage background vendor relationship, including updates and enhancements of site in alignment of defined packages

20%

• Create and drive individual team service level agreements, objectives, and expectations that align with overall division and Company goals, in partnership with upper management.
• Ensure the team meets service-level agreements and works collaboratively with other Warner Bros. Discovery teams.
• Prioritize the workload and requests for team, working closely with other leaders within the broader team to ensure effective delivery and prioritization of duties and project support work.
• Act as management escalation to respond to requests for assistance and guidance on processes from customers, internal and external peers, and clients.

Qualification & Requirements

• 7-10 years of overall work experience, which includes a minimum of 4 years HR experience and 2 years in a managerial or related role, preferably within an HR Operations, service provider and/or shared services environment.
• Bachelor’s degree in HR / business / related field or equivalent work experience. Equivalent experience (as an alternative to the qualification) is equal to 5 years of HR experience, preferably within an HR operations team/environment.
• Exceptional communication and customer service skills, capable of conveying complex information clearly at all levels. Must have flexible and adaptable attitude to cope with fast changing and complex environment.
• Highly motivated and self-starter, fast-paced with high level of energy and pro-active approach to work.
• Solid understanding and experience with HR Systems (Workday, ServiceNow, etc.) and ability to learn and understand various computer systems is required.
• Strong relationship building skills. Experienced in building and maintaining effective relations, recognized for reliability, integrity, and trustworthiness is required.
• Excellent planning, time management, prioritization, and follow-up skills. Has strong organizational and analytical skills with great attention to detail.
• Demonstrates ability to coach and develop team and create a strong employee culture.
• Ability to design and analyze performance metrics and interpret these into trends and data-led decisions/outcomes.
• Skilled in process improvements and problem solving, taking initiative to own work projects/tasks. Ability to manage ad hoc high-volume activities in a fast-paced environment independently.
• Ability to work under pressure to meet deadlines on multiple projects or tasks concurrently.
• Experience with vendor relationship and site management is a plus.
• Proven track of record in working cross countries, in multicultural organizations is a plus.

Benefits

No information available.