Manager, Integrated Services
University of Northern British Columbia
Americas, Canada, British Columbia, Prince George
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Salary
$90,000 - $110,000 Per Year
Rank
Senior Manager
Responsibility
Functional Tower Lead
Scope
Regional
Workplace
100% in office
Functions
Finance
IT
Reports to
Director, Office of Shared Services
Level
N-2
Travel Max:
0%
Posting Date
05-11-2025
Description
Reporting to the Director, Office of Shared Services, the Manager, Integrated Services plays a pivotal leadership role in the delivery and integration of Financial Services, Information Technology (IT) Client Services, and administrative support for Physical Services. This role advances a high-performing Shared Services model rooted in enhanced user experience, collaboration, and continuous improvement.
The Manager will be supported by technical leads through dotted-line relationships in Finance and IT, and will work closely with senior leaders to ensure alignment of integrated services with institutional goals. This role requires a forward-thinking, adaptable leader committed to innovation, accountability, and fostering a culture of service excellence.
The Manager will participate in regular alignment meetings with senior leaders in Finance and IT to ensure continuity, compliance, and strategic alignment. These structured support mechanisms and dotted-line relationships to technical leads enable effective decision-making, shared accountability, and integrated service excellence.
Key Responsibilities
- Leading and overseeing integrated service delivery across IT Client Services, Financial Services, and administrative support for Physical Services, with a strong commitment to service excellence and client satisfaction;
- Cultivating a culture of continuous improvement by empowering teams to identify and implement opportunities for operational efficiency, innovation, and user-focused enhancements;
- Championing cross-functional collaboration within Shared Services and with institutional partners including Finance, IT, Human Resources (HR), and Facilities to ensure seamless, coordinated, and responsive service delivery;
- Providing operational leadership across key service areas including: financial operations (e.g., accounts payable, student financials, treasury), IT client services (e.g., end-user computing, classroom technology), and administrative support (e.g., coordination of facilities-related services);
- Driving the ongoing enhancement of the Enterprise Service Management (ESM) platform to improve workflow integration, transparency, and service accountability across units; and
- Fostering an environment of adaptability, accountability, and service innovation, ensuring consistent and high-quality user experience.
Qualification & Requirements
- An undergraduate degree in Business, Information Technology, or a related field.
- A minimum of 7 years of progressive leadership experience in a complex environment with exposure to a combination of finance, IT, and/or shared service operations.
- Demonstrated experience leading service-oriented teams, ideally with a background in process improvement or change management.
- While not required, a CPA or IT service certification (e.g., ITIL) is strongly preferred to support cross-functional credibility.
Benefits
- Dental care
- Extended health care
- Paid time off
- Relocation assistance
- Tuition reimbursement
- Vision care
Company Profile
University of Northern British Columbia
Industry
Colleges & Universities
Revenue
$95.9M
Employees
1,279
Fortune 500 Rank
NA
Global 500 Rank
NA
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