Manager, Human Resources Shared Services (HRSS), Technology Optimization & Financial Control

Key Responsibilities

• Assess existing technology systems to identify improvement opportunities and ensure optimal system performance.
• Develop and execute optimization strategies in collaboration with IT and other business units.
• Lead initiatives for cost-effective upgrades, integrations, and system enhancements.
• Monitor system performance data and recommend improvements or replacements as needed.
• Stay current on emerging technologies and industry best practices to maintain a competitive edge.
• Partners with leadership to identify opportunities to innovate and leverage technology to drive continuous improvement.

Vendor Management

• Builds and maintains strong relationships with external technology vendors and service providers.
• Manages end-to-end vendor lifecycle, including selection, contract negotiation, and performance monitoring.
• Ensures vendor compliance with contractual terms, service-level agreements, and organizational expectations.
• Addresses and resolves vendor issues to prevent operational disruption.
• Evaluate vendor performance against KPIs and provide regular reports to leadership with actionable insights.
• Provides consultative support to departments on vendor strategy and system performance alignment.
• Identifies vendor cost containment opportunities.

Financial Oversight & Cross-functional Collaboration

• Collaborates with Finance/TIS/TMO to manage technology budgets, forecasts, and spend tracking.
• Supports cross-functional initiatives by aligning technology solutions with business needs and priorities.
• Ensures and provides that vendor and technology activities are on time and within budget.
• Supports leadership with position control.

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Leadership

• Providing advice, guidance & leadership to RHM & Region leaders in developing strategies & in the achievement of performance goals.
• Enable Collaboration across & within service area, RHM & Regions to ensure consistency & integration of strategy & operations

Direction & Growth

• Providing advice, guidance & leadership to service area, functional area, RHM & Regions.
• Leading standardization / systemness & optimization of policy, process, methodology, establishing a national community of practice.
• Oversee Vendor / Contract Labor Management including centralizing strategy & optimizing spend.

Strategic Support & Accountability

• Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives.
• Responsible for supporting regional efforts to comply with functional area priorities.
• Accountable for the selection, evaluation & overall success of the functional leadership teams.
• Organization-wide focal point for establishing functional strategies & governance over financials & staffing.
• Accountable for communication between service area functional area, RHM & Region leaders.

Operational Delivery

• Responsible for measuring & reporting KPIs / metrics &value delivery.
• Providing advice, guidance & leadership for the colleague life cycle.

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

Manages the technology optimization, vendor management & financial control team and related projects and initiatives

• Coaches, facilitates, and motivates the teams to create accountability for meeting quality and service level goals on a consistent basis.
• Removes barriers to achieve individual and group objectives.
• Responsible for all aspects of directing talent management including hiring, equipping colleagues with skill and knowledge, salary planning, operationalizing work, appraising performance, professional development, recognition, and coaching.
• Participates in establishing annual departmental goals, budget preparation & management. Suggests & initiates ongoing process improvement to departmental processes as needed to improve overall customer service, efficiency & exceptional communication.
• Ensures development & ongoing edits/changes to online knowledge articles, job aids, training, brochures, FAQ’s & other related written correspondence, documents & forms.
• Tracks and monitors key metrics, program data, benchmarking data, goal achievements and team results. Refines and develops new reports to accurately reflect department progress, work/task volumes. Creates appropriate reports or dashboards to present to leadership.

Technology Optimization

• Assess existing technology systems to identify improvement opportunities and ensure optimal system performance.
• Develop and execute optimization strategies in collaboration with IT and other business units.
• Lead initiatives for cost-effective upgrades, integrations, and system enhancements.
• Monitor system performance data and recommend improvements or replacements as needed.
• Stay current on emerging technologies and industry best practices to maintain a competitive edge.
• Partners with leadership to identify opportunities to innovate and leverage technology to drive continuous improvement.

Vendor Management

• Builds and maintains strong relationships with external technology vendors and service providers.
• Manages end-to-end vendor lifecycle, including selection, contract negotiation, and performance monitoring.
• Ensures vendor compliance with contractual terms, service-level agreements, and organizational expectations.
• Addresses and resolves vendor issues to prevent operational disruption.
• Evaluate vendor performance against KPIs and provide regular reports to leadership with actionable insights.
• Provides consultative support to departments on vendor strategy and system performance alignment.
• Identifies vendor cost containment opportunities.

Financial Oversight & Cross-functional Collaboration

• Collaborates with Finance/TIS/TMO to manage technology budgets, forecasts, and spend tracking.
• Supports cross-functional initiatives by aligning technology solutions with business needs and priorities.
• Ensures and provides that vendor and technology activities are on time and within budget.
• Supports leadership with position control.

Qualification & Requirements

Minimum Qualifications

• Bachelor’s degree or an equivalent combination of education and experience.
• Five+ years of experience in technology optimization, vendor management, IT operations, or leadership. experience.
• Strong understanding of technology trends, including cloud computing, IT infrastructure, and software solutions.
• Change enablement experience related to technology transformation.
• Ability to translate technical requirements to non-technical domain users.

Additional Qualifications (nice To Have)

• Bachelor’s degree in Information Technology, Business Administration, or related field.
• Master’s Degree.
• Proven track record in managing technology performance improvement initiatives.
• Workday Certification or experience with Workday Community.
• Prior technology implementation experience is a plus.

Benefits

• No Required On-Call Shifts
• 401k & 403b Programs
• Paid Time Off
• Health Insurance
• Vision & Dental Coverage
• Life Insurance
• Other Perks and Benefits…