Manager, Human Resource Shared Services (HRSS) Tier 2 Employment Administration and Benefits Operations

Key Responsibilities

Leadership

• Providing advice, guidance, and leadership to RHM and Region leaders in developing strategies and in the achievement of performance goals.
• Enable Collaboration across and within service area, RHM, and Regions to ensure consistency and integration of strategy and operations

Direction and Growth

• Providing advice, guidance, and leadership to service area, functional area, RHM, and Regions.
• Leading standardization/systemness and optimization of policy, process, methodology, establishing a national community of practice
• Oversee Vendor/Contract Labor Management including centralizing strategy and optimizing spend

Strategic Support & Accountability

• Collaborates in system-wide strategy development and deployment of functional area priorities and initiatives
• Responsible for supporting regional efforts to comply with functional area priorities
• Accountable for the selection, evaluation, and overall success of the functional leadership teams
• Organization-wide focal point for establishing functional strategies and governance over financials and staffing
• Accountable for communication between service area functional area, RHM, and Regions leader

Operational Delivery

• Responsible for measuring and reporting KPIs/metrics and value delivery
• Providing advice, guidance, and leadership for the colleague life cycle

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role

Manages the employment administration and benefits operations team and related projects and initiatives.

• Coaches, facilitates, and motivates the teams to create accountability for meeting quality and service level goals on a consistent basis.
• Removes barriers to achieve individual and group objectives.
• Responsible for all aspects of directing talent management including hiring, equipping colleagues with skill and knowledge, salary planning, operationalizing work, appraising performance, professional development, recognition, and coaching.
• Participates in establishing annual departmental goals, budget preparation & management. Suggests & initiates ongoing process improvement to departmental processes as needed to improve overall customer service, efficiency & exceptional communication.
• Ensures development & ongoing edits/changes to online knowledge articles, job aids, training, brochures, FAQ’s & other related written correspondence, documents & forms.
• Tracks and monitors key metrics, program data, benchmarking data, goal achievements and team results.  Refines and develops new reports to accurately reflect department progress, work/task volumes.   Creates appropriate reports or dashboards to present to leadership.

Responsible And Accountable For Managing a Variety Of Employment Administration-related Actions Across All Ministries Of Trinity Health Including But Not Limited To:

• Employment status changes (data changes)
• Terminations
• EIB production, zero outs, mass uploads
• PTO Banks maintenance (state law compliance and policy); PTO donation; PTO reconciliation; PTO payouts
• Time off partner management for: Sick bank management, float holiday personal days, grandfathered sick banks, active sick banks, non-standard PTO payouts, open enrollment cash-out process, CME hours, etc.

Qualification & Requirements

Minimum Qualifications

• Bachelor’s Degree or equivalent level education and experience
• 5 years of prior human resources experience required.

Additional Qualifications (nice To Have)

• 2+ years of previous leadership experience preferred.
• Prior employee benefits experience including active participation in helping to manage an annual benefits open enrollment campaign preferred.
• Familiarity with Workday, applicant tracking, and HR case management systems preferred.

Benefits

• Annual benefits open enrollment guide review, and colleague experience support
• HR Shared Services open enrollment training on benefits and/or Workday open enrollment changes
• Post-open enrollment appeal review
• Adoption assistance processing
• Essential Assist application processing
• Out-of-area processing and manual benefits open enrollment/vendor interface
• Flexible spending account (FSA) discrimination testing