Manager, HR Shared Services & Payroll

Key Responsibilities

• Leads the HR shared services organization; delivers initiatives that standardize and improve its functioning and provide guidance and support in areas such as on-boarding, off-boarding, benefits administration, payroll processing and employee records management.
• Develops and supports the implementation of HR policies and standard operating procedures to ensure compliance with applicable laws and regulations and internal controls and governance norms.
• Serves as the primary point of contact for HR policy-related inquires and escalations, providing timely and accurate responses to ensure matter resolution. Offers guidance on HR policies and procedures, documenting responses in a policy interpretation manual and advising the HR community on their application.
• Functions as the Common Employee Handbook subject matter expert, interfacing with internal subject matter experts and local HR to manage responses to inquiries and build a handbook interpretation and past practice manual.
• Oversees HR Technology, HRIS configuration and end-user support, and data management and metrics reporting; this includes: (a) the configuration of the LMS, performance management, reward planning and talent acquisition modules, (b) the development and maintenance of HR reports and standard queries, and (c) the US HR intranet.
• Reviews and documents HR shared services and payroll process flows, collaborating with internal stakeholders to identify and deliver opportunities for process improvement and the optimization of HR operations.
• Supports engagement, HR branding, HR communications and other HR initiatives, taking the lead in assigned areas.
• Coordinates the response to any HR-related external regulatory or internal controls audit in coordination with the Legal department, senior HR leadership and local HR business partners; leads the US HR audit.
• Prepares and conducts HR training programs for employees and managers on topics related to the role’s core responsibilities; fosters a continuous improvement mindset.
• Helps to build the capabilities of HR team members by coaching, mentoring and progressing their professional development.
• Supports all other duties as may be assigned across the HR function.

Qualification & Requirements

Required Education

• High School diploma required; Undergraduate and/or Graduate degrees preferred; A certification in Human Resources management as offered by the AIHR, HRCI, SHRM, etc. is a plus.

Required Experience

• Minimum 10-15 years of experience in Human Resources of which at least 3-5 years have been at the manager or above level.

Required Competencies

• Dealing with Ambiguity
• Can effectively cope with change
• Can shift gears comfortably
• Can decide and act without having the total picture
• Isn’t upset when things are up in the air
• Doesn’t have to finish things before moving on
• Can comfortably handle risk and uncertainty
• Approachability
• Is easy to approach and talk to
• Spends the extra effort to put others at ease
• Can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others
• Builds rapport well
• Is a good listener
• Is an early knower, getting informal and incomplete information in time to do something about it
• Business Acumen
• Knows how businesses work
• Knowledgeable in current and possible future policies, practices, trends and information affecting his/her business And organization
• Knows the competition
• Is aware of how strategies and tactics work in the marketplace
• Conflict Management
• Steps up to conflicts, seeing them as opportunities
• Reads situations quickly
• Good at focused listening
• Can hammer out tough agreements and settle disputes equitably
• Can find common ground and get cooperation with minimum noise
• Presentation Skills
• Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports and bosses
• Is effective both inside and outside the organization, on both cool data and hot and controversial topics
• Commands attention and can manage group process during the presentation
• Can change tactics midstream when something isn’t working
• Problem Solving
• Uses rigorous logic and methods to solve difficult problems with effective solutions
• Probes all fruitful sources for answers
• Can see hidden problems
• Is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers
• Drive for Results
• Can be counted on to exceed goals successfully
• Is constantly and consistently one of the top performers
• Very bottom-line oriented
• Steadfastly pushes self and others for results

Required Skills/Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Language and Communication Skills – Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical Skills – Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra. Ability to identify and analyze trends.
• Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills – To perform this job successfully, an individual should have knowledge of HRIS, payroll systems such as ADP, applicant tracking software; learning management software; Internet software and Microsoft Office Suite.
• Other Skills – Regular attendance and punctuality, dependability, initiative, sound judgement, professionalism, and leadership skills. The HR Generalist must understand and promote the value of diversity, must be both a team player and a team builder.

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…