Manager, HR Shared Services – FT – Days – HR Systems

Key Responsibilities

Team Management:

• Manage, mentor, and lead the HR Shared Services teams, ensuring efficient and effective support for employee inquiries, data management, and administrative activities.
• Develop and implement training programs to enhance team members’ skills and knowledge.
• Conduct performance evaluations, provide feedback, and support career development.
• Act as an escalation point for issues/questions that are too complex to be considered Tier 1.

Operational Oversight:

• Oversee day-to-day operations, ensuring consistent and accurate HR service delivery.
• Monitor workload distribution, ensuring proper allocation of resources to meet workload demands.
• Ensure timely resolution of employee inquiries and issues, escalating complex matters as needed.
• Track and analyze service level agreements (SLAs) to ensure performance standards are met.
• Prepare and present regular reports on team performance, SLA adherence, and operational metrics to senior leadership.

Process Improvement:

• Continuously assess current processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
• Collaborate with other HR teams to implement best practices and improve HR service delivery.
• Identify trends in employee requests and recommend adjustments to maintain or improve service levels.

Technology and Tools Management:

• Work closely with the HR Systems team and IT to optimize the use of technology and systems in supporting efficient service delivery.
• Identify opportunities to leverage automation and self-service solutions to enhance the efficiency of the shared services model.

Data Management

• Own and execute the Workday EIB (mass data load) process, including (but not limited to):
  • Initial analysis of data to be added or modified
  • Creation of master data files for manipulation of data
  • Creation of EIB files for uploads
  • Development of data backout plan in case of unintended effects in the system.
  • Post-upload end-to-end validation.
  • Compliance and Policy Adherence: Ensure adherence to HR policies, legal requirements, and organizational standards in the provision of HR services.

Other duties as assigned

Qualification & Requirements

Required

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 5+ years of experience in HR operations, shared services, or similar employee-facing roles.
• Strong understanding of HR processes, systems, and technologies.
• Proven experience in SLA management, reporting, and process improvement.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Extensive experience with enterprise-grade HRIS platforms (i.e. Workday, SuccessFactors), including mass data loads.
• Strong problem-solving and analytical skills.
• High level of proficiency in Excel and data management.
• Ability to lead and motivate a team.
• Results-oriented with a focus on continuous improvement.
• Excellent organizational and time-management skills.
• Strong attention to detail.

Preferred

• At least 2 years in a leadership position.

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…