Manager, HR Shared Services

Key Responsibilities

You will lead a team of HR analysts and coordinator, providing guidance, coaching, and development to optimize performance. Your responsibilities will encompass:

• Team Leadership & Development: Lead, mentor, and develop the HR Shared Services team, setting goals and conducting performance reviews, identifying training needs, engagement action planning, and fostering a collaborative and high-performing environment.
• Operational Excellence: Manage the day-to-day operations, including workload allocation, escalation management, and proactive planning with key stakeholders. Ensure seamless support for all HR programs and initiatives.
• Process Improvement: Continuously identify and implement process improvements leveraging technology and best practices to maximize efficiency and effectiveness.
• Project Management & Planning: Lead HRSS projects and initiatives, engaging with key stakeholders when required.
• Collaboration & Partnerships: Collaborate closely with other HR functions (Talent & Culture, Total Rewards, HR Business Partners, HR Operations) to ensure seamless service delivery and alignment on key initiatives and programs.
• Data & Reporting: Track, analyze, and report on key metrics related to team performance, service delivery, and process improvement.

Qualification & Requirements

Who We’re Looking For:

• A leader who has the ability to identify and articulate problems and solutions, influencing decision-makers effectively.
• Highly adaptable and able to manage multiple priorities simultaneously, meeting deadlines consistently.
• Experienced in coaching, mentoring, and developing high-performing teams.
• Comfortable working independently and collaboratively with internal business partners at all levels.
• Proficient in identifying areas where customer experience can be further enhanced.
• Able to identify and drive process improvements to streamline work and enhance team capacity.

Your Skills & Experience

• Post-secondary education in business or HR (CHRP/CHRL designation is an asset).
• Minimum 8 years-experience in human resources across multiple functional areas with a focus on providing front-line employee/leader support, employee lifecycle transaction processing, HR program delivery
• Minimum 2 years previous people leadership experience with a focus on coaching, mentoring and developing team members
• Proven ability to drive process improvements and leverage technology to optimize efficiency.
• Customer focused approach focusing on employee and leader experience
• Excellent attention to detail, organizational, and analytical skills.
• Strong project management skills to plan and execute on work in service of multiple stakeholders
• Excellent communication and presentation skills with a strong ability to influence others
• Strong project management and planning skills with the ability to manage multiple projects concurrently.
• Familiarity with Oracle Cloud HCM or an equivalent HCM system
• Proficient with Microsoft Office Suite
• Employee relations experience is an asset

Benefits

• Medical and prescriptions coverage
• Vision and dental care
• Personal wellness account
• Performance bonus
• Other Perks and Benefits…