Manager- HR Shared Services

Key Responsibilities

People Management and leadership:

• Manage a global roll up org of 30+ people with 3 direct reports
• Lead, coach, and develop a team of HR Shared Services professionals.
• Foster a high-performing, collaborative, and customer-centric team culture.
• Build and sustain a culture that is conducive to the team in delivering quality service, CI mindset and promotes individual development
• Manage team performance, conduct regular performance reviews, and provide constructive feedback.
• Ensure effective resource allocation and staffing planning.
• Coach, mentor next level and team members as needed to scale and build a pool of talent as potential successors or supervisors
• Ensure a one team mindset while working with teams across geographies.
• Ensure a culture of being inclusive. Drive engagement to create a global team and embrace a global culture

Strategic Planning and Execution:

• Develop and implement HR Shared Services strategies and procedures that align with the overall business objectives.
• Identify opportunities for process improvement and automation to enhance efficiency and reduce costs.
• Stay up-to-date with industry best practices and emerging trends in HR Shared Services.
• Ensure optimization of the HR Shared Service organization to ensure efficient delivery across locations and time zones

Service Delivery:

• Oversee the day-to-day operations of the HR Shared Services function, ensuring timely and accurate delivery of services.
• Manage and resolve escalated HR issues and inquiries.
• Set benchmarks for teams performance
• Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Monitor and report on HR Shared Services performance metrics.

Stakeholder Management:

• Build and maintain strong relationships with HR business partners, other functional HR teams and upstream/downstream teams such as payroll,
• Provide guidance and support to employees and managers on HR policies and procedures.
• Collaborate with other HR teams to ensure seamless delivery of HR services.

Continuous Improvement and process Optimization:

• Identify areas for process improvement and implement solutions to enhance efficiency and effectiveness.
• Drive continuous improvement initiatives within the HR Shared Services function.
• Stay informed about industry best practices and emerging trends in HR Shared Services.
• Explore opportunities to bring in automation, AI and relevant tools to drive efficiency and employee experience.

Qualification & Requirements

MINIMUM REQUIREMENTS:

• Bachelor’s degree and 5+ years of experience in Human Resources or related work experience.
• PREFERRED REQUIREMENTS:
• Bachelor’s or Master’s equivalent in Business, Human Resources, or related field.
• 10+ years of experience in multiple areas: talent development, organizational development, performance management.
• 5+ years of work experience in a role requiring interaction with senior leadership.
• 3+ years in a managerial role with direct reports

REQUIRED COMPETENCIES: (All competencies below are required upon entry)

• Analytical Skills – The ability to collect information and identify fundamental patterns/trends in data. This includes the ability to gather, integrate, and interpret information from several sources.
• Building Trusting Relationships – The ability to build trusting, collaborative relationships, and rapport with different types of people and businesses. This includes delivering on commitments and maintaining confidential information, as well as being approachable, and relating well to people regardless of personality or background.
• Communication – The ability to convey information clearly and accurately, as well as to choose the most effective method of delivery (e.g., email, phone, face-to-face) for technical and non-technical information.
• Creating the New and Different – The ability to be creative. This includes the ability to produce breakthrough ideas, being a visionary, managing innovation, having broad interests and knowledge, and gaining support in order to translate new ideas into solutions.
• Decision Making – The ability to make quick, accurate decisions. This includes the ability to weigh alternatives and take into account the impact of the decisions on people, equipment, or other resources.
• Getting Work Done – The ability to be organized, resourceful, and planful. This includes the ability to leverage available resources to get things done and lay out tasks in sufficient detail. This also includes the ability to work on multiple tasks at once without losing track and foresee and plan around obstacles.
• Mentoring and Coaching – The ability to develop, coach, and mentor others. This includes the ability to advise, provide development and network opportunities, and help others achieve performance goals.
• Technical Knowledge – Knowledge of Qualcomm or industry standard HR policies, guidelines, and procedures and expertise of HR specialty areas (e.g., Benefits) to design and implement HR programs and solutions. This includes knowledge of the business, industry, and state and federal law to enable HR programs that add business value.

Benefits

• Premium-free health coverage option with world-class medical coverage
• Competitive retirement and savings programs
• Generous paid time off (PTO)
• Restricted Stock Grants (RSU) & Employee Stock Purchase Program (ESPP)
• Extensive continuing-education options, tuition reimbursement, voluntary benefits, and product and service discount
• On-site perks: health centers, cafes, and fitness centers exclusive to Qualcomm employees