Manager, Global HR Shared Services
IntouchCX
APAC/Oceania, Philippines, Cebu
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Salary
Rank
Senior Manager
Responsibility
Functional Tower Lead
Scope
Global
Workplace
100% in office
Functions
HR
Reports to
Level
N-2
Travel Max:
0%
Posting Date
12-11-2024
Description
The Manager, Global HR Shared Services is responsible for managing the shared services team and ensuring the delivery of high-quality HR services and support to internal and external HR customers. This includes overseeing HR operations, managing employee inquiries, developing and maintaining HR policies and procedures, and coordinating with other HR teams to ensure seamless delivery of HR services.
Key Responsibilities
- Manage the HR shared services team, including coaching, training, and developing team members to ensure the highest level of service delivery and customer satisfaction
- Implement and monitor key performance indicators (KPIs) and service level agreements (SLAs) to track the effectiveness of HR services.
- Deliver insights to leadership, highlighting trends and opportunities to boost HR service performance across regions.
- Develop and maintain HR policies and procedures in compliance with legal and regulatory requirements
- Ensure accurate and timely processing of HR transactions, such as employee data changes, new hires, terminations, and benefits administration
- Collaborate with other HR teams to ensure seamless delivery of HR services
- Lead continuous improvement initiatives to enhance service delivery and operational efficiency
- Provide support and guidance to employees on HR policies, procedures, and programs
- Develop and deliver HR metrics and reporting to measure and monitor the effectiveness of HR shared services and identify opportunities for improvement
- Ensure HR shared services resources are utilized effectively
Qualification & Requirements
- Bachelor’s degree in Human Resources or a related field
- 5+ years of experience in HR, with at least 2 years in a shared services role, preferably in a global setting
- Experience managing a team and leading through change management
- Strong knowledge of HR policies, procedures, and best practices
- Experience with HR information systems and technologies
- Experience with building and maintaining a knowledge base
- Excellent communication and interpersonal skills, with the ability to work effectively with employees at all levels of the organization
- Strong analytical skills and ability to use data to drive decision-making
- Ability to manage multiple priorities and deliver results in a fast-paced environment
Benefits
- Health and wellness: Health care and insurance, life insurance
- Financial and retirement: Pension plan
- Family and parenting: Maternity and paternity leave
- Vacation and time off: Paid time off
- Perks and benefits: Free lunch or snacks
- Professional support: Job training and tuition
Company Profile
IntouchCX
Industry
Outsourcing and Offshoring Consulting
Revenue
$3.8B
Employees
10,000
Fortune 500 Rank
NA
Global 500 Rank
NA
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