Manager, Global Business Services

Key Responsibilities

• Apply a thorough understanding of business transformation and project management; collaborate with internal customers and teams to manage key strategic Global Business Services (GBS) projects and programs
• Execute strategic initiatives and objectives, including but not limited to further evolving the business, optimizing the organizational design and expanding the breadth of services provided by GBS
• Build and maintain strong relationships with key stakeholders across different regions and functions to understand their needs and ensure GBS initiatives align with business requirements
• Utilize excellent analytical skills to collect, analyze, and interpret complex data from various sources to support strategic decision-making and operational improvements
• Communicate program status and be an advocate; take responsibility for proactive risk and issue management; ensure mitigating strategies or contingencies are appropriately applied to anticipated risks and issues
• Act as a change agent; advise, develop and execute all aspects of change management and stakeholder adoption for projects and portfolios, to include but not limited to, communications, training, guidance and procedure

Qualification & Requirements

• Minimum five years of recent experience in process improvement, service delivery optimization, and change management
• Bachelor’s degree from an accredited college or university is required
• Background in process improvement, service delivery optimization, and change management
• Excellent analytical skills with the ability to interpret data, generate insights, and make data-driven decisions
• Ability to manage three medium risk projects and/or one program of small to medium complexity projects concurrently, including multi-phase, multi-track projects with up to thirty project team members
• Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority; ability to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork; great trouble-shooting and organizational skills with the ability to work on multiple projects simultaneously; capability to participate in resource planning processes based on defined organizational plans

Benefits

Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday.