Manager GBS HR Services (Workforce Administration)

Key Responsibilities

• Monitor daily the team’s performance, ensure direct reports meet their individual tasks, deadlines and deliver according to established standards.
• Coach and mentor staff to ensure each team member excels individually, engage, and motivate the team to work together towards the success of a common goal.
• Act as first escalation level and solve issues as quickly as possible, including root cause analysis and process improvement based on findings.
• Replicate best practices across countries within the team and ensure that process documentation is continuously updated.
• Ensure that the projects and processes are delivered in accordance with established policies and procedures along with all legislative compliance requirements.
• Maintain effective internal controls and proactively work to identify and implement efficiency improvements. Support internal & external audits.
• Build & maintain long-term relationships with internal or external customers & key stakeholders (e.g., HR Directors, COEs, Total Rewards, Talent Acquisition, HR Data, H2R HXM, etc.).
• Support implementation of Hire to Retire Strategy regarding tools, programs, and processes on a cluster level.
• Participate in internal and cross functional projects as required.
• Create and implement realistic goals for the team in alignment with GBS strategy.
• Develop and implement best practices, monitor and improve key performance indicators and SLA metrics.
• Maintain confidentiality of any private employee information, any proprietary information and ensure process wise information is secure.
• Create ad hoc reports/ reporting and analyze data, both for internal management as required and for external authorities / agencies to meet legal obligations.

Key Relationships

• GBS Operations and Process Excellence teams
• Employees
• External authorities, consultants, and suppliers
• HRBPs
• HR Experts: Rewards, Mobility, Talent, Learning
• Legal department
• Finance Department

Qualification & Requirements

Knowledge, Skills, and Abilities

• Strong interpersonal skills combined with an ability to navigate easily within complex organizations, connect with a variety of functions, audiences, etc.
• Previous experience in leading and managing operational HR teams and team leaders
• Ability to lead by example and prioritize team’s workload to provide excellent customer experience, having a high-volume administration to execute
• Very good analytical skills and detail-oriented work style
• Timely and complete achievement of set goals, while maintaining appropriate quality of parameters
• Highly results driven and self-motivated team player with compassion, integrity, trust, and perseverance.
• Taking responsibility for solving problems
• Ability to work under pressure And to prioritize tasks
• Curious and growth mindset, keen to learn and approach subjects outside of comfort zone, look beyond the obvious
• Solid knowledge in HR topics, such as: HR Administration (hiring, health insurance, systems, compensation and benefits, mobility)
• Good understanding of legal regulations for several European countries (ideally for Germany)
• Solid experience with SAP and good knowledge of HR Systems like, development tools, performance tools, etc

Requisite Education And Experience / Minimum Qualifications

• University degree in HR/Business Administration or similar
• 5+ years of overall work experience in HR Operations/Services
• Proven work experience in people management
• Fluent in English
• Broad and deep understanding of job function
• Strong knowledge of MS-Office applications

Benefits

No information available.