Manager Digital Services

Key Responsibilities

• Manage all aspects of multiple concurrent projects assigned for completion within the work unit from initiation to completion including scope, risk, change, issue, schedule, cost, quality and communication, involving the area director and vendors as required.
• Communicate requirements for projects and manage the ongoing introduction of changes, upgrades or the introduction of new applications/technology platforms to the operating environment, including acting as the primary area contact on reviews to transition assigned applications to regular operational use.
• Plan, recommend procurement or development, deliver assigned projects, and ensure ongoing maintenance (including lifecycle refresh, patching and/or application enhancements and upgrades) of assigned technologies within the enterprise architecture and required standards.
• Collaborate with vendors and exchange appropriate information to ensure the delivery of relevant outsourced services and ongoing vendor support.
• Influence or lead change management, and benefits realization measurement in coordination with business leads for key projects.
• Promote the ongoing adoption, optimization, deployment and maintenance of technologies and related equipment, updating these in alignment with the established enterprise architecture and standards, and approved operating plans.

Qualification & Requirements

Experience

• 8 years of progressive management experience in a large, 24/7/365, geographically dispersed digital services organization specializing in providing clinical, business, infrastructure and/or enterprise architecture solutions and supports, preferably in the health-care sector, including:
  • 5 years of experience managing client services focused on maintaining a wide range of complex computer systems and information infrastructure in a shared services environment.
  • 3 years of experience implementing annual operating plans focused on client service and leading multiple project teams.
  • 3 years of experience influencing mid and senior management, key stakeholders, and collaborating with vendors on outsourced services.

Education (Degree/Diploma/Certificate)

• Post-secondary degree in technology, computer science, engineering, or digital health/clinical informatics from an accredited educational institution.
• An equivalent combination of education and experience may be considered.

Certification/Licensure/Registration

• Active member in good standing with an associated regulatory body as appropriate.

Qualifications And Skills

• Demonstrated mid-level leadership capabilities. The provincial health system in Manitoba has adopted the LEADS in a Caring Environment framework.

Benefits

• Life insurance: Coverage begins on the first day of employment, and employees must submit an enrollment form within 60 days. 
• Health insurance: A benefit that some say is highly rated. 
• Disability insurance: A benefit that some say is rated 3 out of 5. 
• Employee Assistance Program (EAP): A confidential service that’s available to employees, their spouses, and dependent children at no cost. EAP offers counseling services for a variety of issues, including marital and relationship issues, addictions, anxiety and depression, and more. 
• StAR Program: Offers discounts to WRHA employees and their families on services like fitness, restaurants, and entertainment. 
• Return-to-Work/Modified Duty program: Helps employees recover from an illness by allowing them to return to work at modified hours or duties.