Manager, Credit & Collections

Key Responsibilities

The Manager, Credit & Collections has the following responsibilities:

• Oversee and manage all USP accounts receivable activities, including invoicing, credit management, and payment application, supporting global financial operations.
• Lead and develop a high-performing accounts receivable team across multiple geographies (US and India), ensuring alignment with global best practices.
• Strengthen policies and procedures to establish robust controls over credit issuance, order releases, collections, and cash application across diverse international markets.
• Identify and implement process improvements in invoicing, credit, accounts receivable, and cash application, leveraging technology to drive global efficiencies.
• Manage financial risk and optimize collections strategies to support revenue growth while ensuring compliance with international financial regulations.
• Develop and enhance global AR reporting and operational metrics to drive informed decision-making and team performance management.
• Lead the implementation of AR and collections technology solutions, ensuring alignment with the organization’s global financial infrastructure.
• Maintain strong relationships with credit reporting agencies and insurance providers, negotiating contracts and ensuring compliance across international markets.
• Approve credit lines and authorize order releases in line with financial objectives and risk assessment standards.
• Collaborate cross-functionally with Accounting, Finance, Customer Service, Sales, Legal, and IT to optimize financial workflows and enhance global system capabilities.
• Assist in determining allowances for doubtful accounts and ensure accurate reconciliation of global general ledger accounts.
• Support internal and external financial audits by providing necessary documentation and insights.
• Address and resolve escalated financial and customer concerns in a professional and timely manner.

Supervisory Responsibilities

• AR Supervisor
• Collection Specialists (indirect)
• Cash Application Specialists (indirect)
• AR Projects Lead/Credit Analyst

Qualification & Requirements

The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:

• Bachelor’s degree in accounting, finance, or a related field.
• 10+ years of managerial experience leading finance teams in a multinational organization.
• 7+ years of progressive experience in billing, collections, and cash applications, including 3 years in a credit management role.
• Strong understanding of global Order-to-Cash processes and industry best practices.
• Experience managing diverse, cross-cultural teams and supporting global financial operations.
• Proficiency in ERP financial systems, preferably Oracle E-Business Suite.
• Expertise in automated credit and collections tools such as Oracle I Receivables, Advanced Collections, and Dun & Bradstreet platforms.
• Advanced Microsoft Office skills, particularly in Excel for financial analysis and reporting.

Additional Desired Preferences

Desired preferences are to showcase any additional preferred levels of expertise to perform the role. Reminder: any items listed in this section are not requirements nor disqualifies for candidate consideration.

• Deep knowledge of international credit and collections policies, legal regulations, and trade insurance. CCE, CICP, or ICCE certification is a plus.
• Strong background in global accounting principles and financial compliance.
• Experience in finance system implementations and project management across multiple regions.
• Proficiency in using credit agency reports (e.g., Dun & Bradstreet) for risk assessment.
• Excellent decision-making, analytical, and problem-solving skills.
• Strong communication and business partnering abilities across global teams and external stakeholders.
• Experience with financing tools such as letters of credit and bank guarantees.
• Demonstrated ability to manage priorities in a fast-paced, international environment.
• Knowledge of Salesforce Service Cloud is an advantage.

Benefits

USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.