Manager, Country IT, USA & Canada
DKSH
United States, Texas, Dallas
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Salary
$73,325 - $87,431 Per Year
Rank
Senior Manager
Responsibility
Site Lead
Scope
Regional
Workplace
Hybrid
Functions
IT
Reports to
Level
N-3
Travel Max:
0%
Posting Date
10-30-2024
Description
As a Country IT Manager based in Dallas, Texas, you will leverage your strong vendor management capabilities and comprehensive understanding of IT infrastructure while collaborating with the Country Leadership Team. If you are passionate about optimizing IT operations and driving strategic initiatives within a global organization, you will effectively contribute to our dynamic team and make a real impact.
Key Responsibilities
- Oversee day-to-day IT operations across USA and Canada, ensuring the smooth functioning of all systems and alignment with company strategies
- Lead SAP implementation and optimization, particularly in Material Management (MM) and Sales & Distribution (SD) modules, to support business objectives and provide high-quality user support
- Manage local IT infrastructure, including servers, networks, and communication systems, ensuring compliance with global IT policies, security standards, and local regulations
- Collaborate with the Regional IT Director and global Digital & IT teams to align country-specific initiatives with company strategies and ensure consistent communication with country stakeholders, including the local leadership teams
- Manage local IT vendors and service providers, ensuring cost-effective, high-quality services, while overseeing the deployment of new software, hardware, and technologies
- Develop and manage the local IT budget, ensuring efficient use of resources, and monitor IT support tickets for timely issue resolution
- Conduct regular IT audits, assessments, and asset management processes to identify areas for improvement and maintain IT standards
- Engage consistently with the Country Leadership Team, key business users, and stakeholders on IT activities and requirements, ensuring alignment with global standards
- Prepare and present regular IT performance reports to the Regional IT Director, staying updated on the latest Digital & IT trends and assessing their impact on the business
Qualification & Requirements
- Extensive knowledge of SAP, especially MM and SD modules, with a proven record in optimizing business processes
- Good understanding of IT infrastructure, including cloud, networks, and security
- Experienced in IT project management from planning through execution
- Proficient in ITIL or similar IT service management frameworks
- Skilled in managing IT budgets and resources effectively
- Strong problem-solving, analytical, and communication skills
- Ability to influence and collaborate with all levels of the organization
- Familiar with IT regulatory and compliance requirements
- Experienced in managing high-performing IT services and key stakeholders
- Proven experience in a global shared services IT environment
- At least 10 years of IT management experience
Benefits
- Hybrid work model
- Sustainable new office
- Competitive compensation package including:
- 401k, employer match
- Medical
- Health Savings Account, employer match
- Dental
- Vision
- Long Term Disability
- Life Insurance
- Ancillary Benefits
- Bonus
- Cellphone and Wi-Fi Stipends
- Service Awards
- Vacation, Sick, PTO, Holidays
- Internal Personal Development/Training
Company Profile
DKSH
Industry
Professional Services
Revenue
$13.05B
Employees
32,600
Fortune 500 Rank
#297
Global 500 Rank
NA
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