Manager, Account Data Management – Global Capability Center

Key Responsibilities

• Act as the key point of contact for the Global Account registry maintenance and updates to maintain the single-account-view for the entire organization
• Lead the Data & CRM Accounts Team, applying data and technical expertise to manage queries from key departments like Sales, Marketing, Finance etc.
• Collaborate with different stakeholders to keep them informed about data management initiatives and improvements.
• In an individual capacity, champion the growth and development of the Account data management team by delivery high quality output and maintaining agreed Service Level KPIs for the Account management process
• Own and maintain the client master data for Alvarez and Marsal, which would include:
  • Set up of new client master data (Controlling the global client master)
  • Oversee configuration of and necessary additions/changes to the Global account registry.
  • Oversee team process of identifying any duplicate requests and recommending the right client account
  • Upgrade the client hierarchy to enable more effective and comprehensive approach to sales and client acquisition, enabling the teams to be more effective in their sales approach
  • Devise and implement data cleansing and validation routines to maintain data integrity.
• Oversee and manage the run of Scheduled account data maintenance, including:
  • Maintain and enhance data management processes and ensure data Quality and Accuracy.
  • Manage daily queue of account requests by allocating to respective team members
  • Provide day-to-day mentoring and coaching to team members on work-planning and specialized tools/skills, fostering visible improvements in team performance.
  • Query global Market Intelligence platforms (e.g., D&B, CAPIQ, LexisNexis, Orbis, Pitchbook, Crunchbase) for identifying the right legal entity / client that can be set up in the A&M Database, additionally recommending any new 3rd party client database so that the ‘new client data’ becomes more effective
  • De duplication of master data leading to a more effective master database
  • Partner with technology teams to explore and implement improvements to existing processes.
• Design and build reports and dashboards for account management and reporting
• Build knowledge building and process management training material, team onboarding materials, user manuals and process documents
• Create MIS dashboards and reporting using powerBI and other data visualization tools

Qualification & Requirements

• Bachelor’s degree in Sales, Marketing, Business Administration, or a related field.
• 6-9 years of analytical experience in Data and Analytics, with expertise in building reporting dashboards and the ability to learn new tools.
• Strong understanding of data quality principles and KPIs, along with big data management, and data simplification
• Prior experience in areas of CRM, ERP, SQL data extraction/ETL, Master Data Management and Account management systems
• Proficiency in a range of tools and technologies including Advanced Excel, R, Tableau, Alteryx.
• Exposure to global Market Intelligence databases like Dun and Bradstreet, CapIQ, LexisNexis, Orbis, Pitchbook, Crunchbase, etc.
• High proficiency in manipulating and validating data with strong attention to detail and possess strong ownership towards quality
• Excellent verbal and written skills, with the ability to establish credibility and influence clients
• Ability to simultaneously work on several projects and effectively manage deadlines
• Strong team player, comfortable working in matrix environments.
• High motivation to learn and grow

Benefits

Our benefits package, which may vary by region and country, could include healthcare, life insurance, retirement plans, gym discounts and more.