Leadership role in HR Shared Services
Outscale Partners
APAC/Oceania, India, Gurugram
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Salary
Rank
Director
Responsibility
Design/Transform
Scope
Regional
Workplace
100% in office
Functions
HR
Reports to
Level
N-2
Travel Max:
0%
Posting Date
02-10-2026
Description
We are hiring for a leadership role in HR & Customer Service Operations based in Gurugram , who will be responsible for the overall service delivery of key clients (internal and external). The role reports to Outscale Partners, CEO.
Key Responsibilities
- Lead end-to-end delivery of HR operations (Recruitment, Onboarding, Employee Lifecycle, HRO, Pre-Payroll, etc.) ensuring service excellence for key clients.
- Build, lead, and mentor multi-functional and global operations teams (~300 professionals), to consistently deliver high-quality outcomes.
- Manage and strengthen executive-level (CXO) client relationships, fostering long-term strategic partnerships and drive client’s governance
- Ensuring adherence to KPIs, timelines, and service quality standards.
- Drive continuous improvement initiatives and work along with central transformation team to deliver on efficiency and automation initiatives.
- Work along with the central transition team on new clients
Qualification & Requirements
- 18–25 years of experience managing large-scale, third-party client service and operations functions.
Benefits
No information available.
Company Profile
Outscale Partners
Industry
Information Services
Revenue
$70M
Employees
550
Fortune 500 Rank
NA
Global 500 Rank
NA
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